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True Key connection problem on PC

For the last couple of weeks, I tried logging into Truekey on my PC and an error occur: 

"There seems to be a problem connecting to the True Key servers.

Try again, or sign in offline using your Master Password."

I can connect on my chrome extension, but on the PC software, I'll have to work on offline mode to get it to work. 

25 Replies
McAfee Employee marcd
McAfee Employee
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Message 2 of 26

Re: True Key connection problem on PC

Ok let me get this, you are not able to logging to True Key using  your standalone desktop True Key app?

But you can log in normally using your Chrome extension.

Have you tried reinstalling the desktop standalone app?

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: True Key connection problem on PC

You are correct. The desktop app does not work for me. I tried reinstalling twice and it still gives me the same error.

In addition, when I go to https://www.truekey.com/ and click "Download -- It's free", it goes to the chrome extension right away. I have to go to https://www.truekey.com/download to download the desktop app. 

 

Re: True Key connection problem on PC

You are correct. I am referring to the standalone desktop app. I have tried to reinstall twice and the problem still persist.

 

In addition, on the website: https://www.truekey.com/ the link "Download -- It's free" goes directly to the chrome extension. I have to go to https://www.truekey.com/download to download the desktop app. 

 

Re: True Key connection problem on PC

You are correct. I am referring to the standalone desktop app. I have tried to reinstall twice and the problem still persist.

 

In addition, on the website: https://www.truekey.com/ the link "Download -- It's free" goes directly to the chrome extension. I have to go to https://www.truekey.com/download to download the desktop app. 

Re: True Key connection problem on PC

I've been having the same problem for about 4 days.  I have uninstalled and reinstalled True Key with the same result.  The Chrome extension isn't working either.  Just growing weary of the constant glitches with True Key.

 

McAfee Employee marcd
McAfee Employee
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Message 7 of 26

Re: True Key connection problem on PC

I thought you mentioned that it was working on your True Key Chrome extension. Let me clarify this, True Key can be run through either the standalone desktop app using difefrent browser extensions such as Chrome or Firefox and the extension first model which when you open the launchpad with all your logins it is only within the browser tab like with Edge True key extension.

My guess is that you are having an issue with the standalone desktop app which we are investigating at the moment, if this is the case, you can uninstall it and try to install the extension first, just by going to www.truekey.com using either Chrome or FF.

Let me know if you are able to do this.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: True Key connection problem on PC

Marc (this is the third time, I have tried to reply to you). Once I click reply, the message is "sent" but 10mins later, the reply disappears.

What you mentioned is correct. I tried reinstalling the standalone desktop app TWICE but the problem continues to persist. Not to mention, when I tried to redownload Truekey on the website -- "Download, It's Free" goes directly to the chrome extension. I have to end up manually typing "truekey . com / download" to get to the desktop download option.

Hope this gets through this time.

I rather use the standalone app. I don't feel as secure using the chrome extension. 

Re: True Key connection problem on PC

Marc (this is the third time, I have tried to reply to you). Once I click reply, the message is "sent" but 10mins later, the reply disappears.

What you mentioned is correct. I tried reinstalling the standalone desktop app TWICE but the problem continues to persist. Not to mention, when I tried to redownload Truekey on the website -- "Download, It's Free" goes directly to the chrome extension. I have to end up manually typing https://truekey.com/download to get to the desktop download option.

Hope this gets through this time.

Re: True Key connection problem on PC

Marc (this is the third time, I have tried to reply to you). Once I click reply, the message is "sent" but 10mins later, the reply disappears.

What you mentioned is correct. I tried reinstalling the standalone desktop app TWICE but the problem continues to persist. Not to mention, when I tried to redownload Truekey on the website -- "Download, It's Free" goes directly to the chrome extension. I have to end up manually typing https://truekey.com/download to get to the desktop download option.

Hope this gets through this time.
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