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True Key button in Edge doesn't work and cannot login.

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From time to time the True Key button in Edge doesn't work.  Clicking on it does not do anything.  When this happens the only solution I have found is a full computer restart (restarting the browser alone isn't enough).  I don't know what triggers/causes it, but it means I lose all access to my passwords on my computer until the issue is resolved (via restart).

The symptoms also include being unable to click the Login button when promtped on a website.

1 Solution

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Re: True Key button in Edge doesn't work and cannot login.

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The following instructions resolved the issue, though it is akin to re-installing your browser:

https://answers.microsoft.com/en-us/insider/forum/insider_internet-insider_spartan/build-14393-edge-...

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McAfee Employee marcd
McAfee Employee
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Message 2 of 8

Re: True Key button in Edge doesn't work and cannot login.

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Hi Micah,

I too have noticed that behaviour which is probably related to the Edge browser but I will check to make sure. One of the things I have found out is when clicking is unresponsive, if you double click it it should launch it, once this is done you can resume back to a single click.

Let me know if this makes a difference in your case.

Thanks,

Marc D.

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Re: True Key button in Edge doesn't work and cannot login.

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Double clicking does not work.  I also tried restarting my computer and it didn't get fixed this time.  I even uninstalled the extension and re-installed it from the Microsoft Store to no avail.

Re: True Key button in Edge doesn't work and cannot login.

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It appears I have completely lost access to all of my TrueKey passwords.  I am unable to figure out any way to get the app to open in Edge.

McAfee Employee marcd
McAfee Employee
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Message 5 of 8

Re: True Key button in Edge doesn't work and cannot login.

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Can you try reinstalling the Edge extension?

Marc D.

Re: True Key button in Edge doesn't work and cannot login.

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Uninstalling and re-installing the Edge extension does not resolve the problem.

McAfee Employee marcd
McAfee Employee
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Message 7 of 8

Re: True Key button in Edge doesn't work and cannot login.

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Please send me an email with your personal info at truekeysupport@mcafee.com so I can try to see what is going on.

 

Marc D.

Re: True Key button in Edge doesn't work and cannot login.

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The following instructions resolved the issue, though it is akin to re-installing your browser:

https://answers.microsoft.com/en-us/insider/forum/insider_internet-insider_spartan/build-14393-edge-...

View solution in original post

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