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Paxer
Level 7
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Message 1 of 7

True Key app install fails

I have windows 10 pro and I tray to install True Key app but it fails.! I running the MCPR tool and I restart the pc, but stil the problem persit.
Only the Extension work fine in my browser chrome.

Thank you for your suggestion.
Paolo

6 Replies
McAfee Employee marcd
McAfee Employee
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Message 2 of 7

Re: True Key app install fails

Good morning Paolo,

I am not sure I understand what is failling, if you are going through the Chrome browser to install True Key, you are installing the extension first which will open only through the browser, this is not the desktop standalone app.

Let me know if the extension works as expected because we will be phasing out our desktop app for the benefit of the extension first mode which will be more performant and reliable.

Thanks,

Marc D.

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Paxer
Level 7
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Message 3 of 7

Re: True Key app install fails

Thank you for your quick reply
I just tray to install app True key from link https://www.truekey.com/it/downloading.

I can download the file .exe and start the installation, but in the end I get this message: "There was a problem during the installation. Please try again"

Any suggestion
Thank you

Paxer
Level 7
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Message 4 of 7

Re: True Key app install fails

The extension work good!

McAfee Employee marcd
McAfee Employee
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Message 5 of 7

Re: True Key app install fails

Good morning Paolo,

So going back to your original post, if you go to the Chrome browser and from there you go to the www.truekey.com website to download the app, you will be effectively downoading the extension first mode to be used only in the browser and not the standalone desktop app.

Thanks,

Marc D.

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Paxer
Level 7
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Message 6 of 7

Re: True Key app install fails

I need to download app desktop standalone.

Without desktop standalone on my pc I can not activate 2 Factor authentication by face!

How can I download the app desktop standalone?

Thank you

McAfee Employee marcd
McAfee Employee
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Message 7 of 7

Re: True Key app install fails

Good morning Paolo,

Try the following link: https://truekey.com/download , as I said you can for now downloaded and used but we will be phasing out this mode to only use extension first. Timeline when this will be done is still undetermined.

Let me know if this link works to get you the desktop standalone app mode.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.