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True Key app for Windows Edge

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Hello,

I tried to set up my Fingerprint with Windows Hello, but the the Website just shows the loading screen.

Machine: Lenovo Yoga 730 IWL-8265U

Fingerprint is already set up on Windows hello and works as my Laptop login.

Thanks in advance.Anmerkung 2019-03-17 213830.pngLoading Screen

1 Solution

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McAfee Employee marcd
McAfee Employee
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Message 2 of 6

Re: True Key app for Windows Edge

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Good morning,

The issue was introduced after the new Windows 10 Hello update. Our teams are looking into this but there no timeline as of now when it will be fixed.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

5 Replies
McAfee Employee marcd
McAfee Employee
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Message 2 of 6

Re: True Key app for Windows Edge

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Good morning,

The issue was introduced after the new Windows 10 Hello update. Our teams are looking into this but there no timeline as of now when it will be fixed.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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AM-Ten
Level 7
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Message 3 of 6

Re: True Key app for Windows Edge

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Hi Marc,

Is there any solution for this available now? I recently purchased a Dell notebook and I'm unable to register Windows Hello as a factor. It's stuck on "Verifying it's you with Windows Hello".

Microsoft Windows 10 Home
BUILD 1809

Microsoft Edge version 44.17763.1.0
True Key extension version 4.0.9243.0

Thanks in advance!

McAfee Employee marcd
McAfee Employee
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Message 4 of 6

Re: True Key app for Windows Edge

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Good morning,

This issue should be fixed on upcoming True Key release, let me get a better idea of the target date when this is plan  and I will get back to you.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: True Key app for Windows Edge

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Since the changes to True Key login this year, and the Windows updates, True Key effectively has no multi-factor authentication.  Face recognition with Hello is not working in EDGE, and it has been removed completely for Chrome running under Windows 10.

Any idea when this will be fixed?  I keep seeing ads for True Key extoling the authentication options, and reviews mentioning the unique features.  But they don't currently exist!

McAfee Employee marcd
McAfee Employee
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Message 6 of 6

Re: True Key app for Windows Edge

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Windows Hello compability with True Key is projected for our next releases, in the next few weeks I will be able to provide a better idea as of when this fix will be released.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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