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duncan426
Level 7

True Key add-on Firefox 48.0.2

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Every time I try to download the add-on I get "The add-on could not be downloaded because the connection failed".  I have disabled my antivirus, allowed permissions to add add-ons to Firefox and the add-on itself.  Chrome installs fine, but I mostly use Firefox.  I am on Windows 10 Pro with  Anniversary update.

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McAfee Employee

Re: True Key add-on Firefox 48.0.2

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Hi Duncan,

Please try the following:

- Open another browser than Firefox

- Download https://downloads.truekey.com/firefox... to your desktop

- Open Firefox and visit about:addons

- Drag the xpi file inside Firefox and say yes to the installation prompts

Let me know if it works after that.

Thanks,

MarcD

5 Replies
exbrit
Level 21

Re: True Key add-on Firefox 48.0.2

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As far as I recall you simply install it from your online account, or add the feature via SecurityCenter > Navigation > Features if available there.

It then adds for all compaible browsers.

Perhaps Technical Support can help, it's free:  Technical Support/Customer Service

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Moderator
Moderator

Re: True Key add-on Firefox 48.0.2

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Hello George,

Please try the below link from Firefox and allow the Add-on installation.

https://www.truekey.com/onboard?p=tk_desktop_client

duncan426
Level 7

Re: True Key add-on Firefox 48.0.2

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Still didnt work.  Same message.  I even reset firefox and it still does it.

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McAfee Employee

Re: True Key add-on Firefox 48.0.2

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Hi Duncan,

Please try the following:

- Open another browser than Firefox

- Download https://downloads.truekey.com/firefox... to your desktop

- Open Firefox and visit about:addons

- Drag the xpi file inside Firefox and say yes to the installation prompts

Let me know if it works after that.

Thanks,

MarcD

duncan426
Level 7

Re: True Key add-on Firefox 48.0.2

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Thank you!  It worked!

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