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crecord2
Level 7

True Key Slows Internet Explorer to a Crawl

Has anyone else had this experience with True Key.  It has made Internet Explorer almost unusable.  Like the auto login, but not waiting 30-45 seconds for every page to load.  I turn off True Key and the lag immediately goes away.  Any suggestions?

18 Replies
exbrit
Level 21

Re: True Key Slows Internet Explorer to a Crawl

I don't think any of the Moderators use it to check, but at the moment I find web pages slow loading, but that I blame my ISP for.

You may wish to contact Technical Support on this matter as it could be a bad Intel server is causing communication delays.

Contact Support

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Moderator
Moderator

Re: True Key Slows Internet Explorer to a Crawl

Hi

Am using TrueKey on IE and Chrome (Windows 7) and haven't experienced any issues with pages loaded. They are instant as am on a corporate Network. Could you switch connection to Wired or vice-versa and see if that helps. Also post back the version of TrueKey installed (See image below)

TK Version.png

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exbrit
Level 21

Re: True Key Slows Internet Explorer to a Crawl

Thanks Selvan ;-)

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crecord2
Level 7

Re: True Key Slows Internet Explorer to a Crawl

Well it looks like you're lucky.  Just got off chat with McAfee.  Uninstalled and reinstalled True Key.  They admitted its a pretty bloated software because of all the background features (that I don't need like facial recognition log-in.  I don't have them activated, but it must still have an affect).  I liked the stripped down SafeKey better. Other than the previous annoying "please install the latest version yellow bar", it was fine. Anyway, I have found a solution for myself.  I turn off the toolbar for True Key and the browser screams (3 day old fresh install of Windows 10 on an SSD).  If I want to use it, I'll turn on the toolbar.  With it on, its like trying to pull and 18 wheeler with a Volkswagon bug.

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Moderator
Moderator

Re: Re: True Key Slows Internet Explorer to a Crawl

That is odd. Please post the Service Request number here to see what happened exactly.

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crecord2
Level 7

Re: True Key Slows Internet Explorer to a Crawl

While I have a service request number, we did get disconnected in the middle.  To remove True Key all browsers had to be closed - that includes the chat window I was in.

I went ahead and removed and reinstalled True Key and played around with it.  I will say, even when ZI turn on the True Key toolbar, it still doesn't work like Safekey did.  It's not actually logging me in.  I'm going to seek out a different program to handle this for my computer.

Service Request: Service Request #: 1924816079  Note, the email I received after the disconnect says it was from Intel Security vs. McAfee

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crecord2
Level 7

Re: True Key Slows Internet Explorer to a Crawl

Been doing some reading online.  True Key is a disaster and killing the speed of computers everywhere.  As I said, I uninstalled and problem went away.  Everything I have read about this program says stay away.  Very, very far away.  Looking for a new password manager now.  Too bad McAfee replaced something that was working just fine (albeit the annoying yellow banner to upgrade) with something that is unusable.  So now, I have no password manager!

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nibormac
Level 7

Re: True Key Slows Internet Explorer to a Crawl

Yep, been spending the better part of today transferring my sites over from SafeKey to a competing product for a very good price. Found some very cool features such as Identities, offline USB, and web and mobile site access. That web and mobile site was critical for me to use a password manager on an unsupported device (BlackBerry, Samsung SmartTV) or for devices you may be unauthorized to install a plugin or app on, like a workplace computer or public internet kiosk. It' a slow process, need to ensure the sites are entered correctly and testing each one. Don't care TrueKey is part of the McAfee LiveSafe subscription, it's just not usable, I think they've spent too much time developing all the new features and overlooked the basics.

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crecord2
Level 7

Re: True Key Slows Internet Explorer to a Crawl

Curious what product you chose.  I'm about to go with something new. Your comment about spending the better part of a day transferring sites sounds pretty tedious and may be a product that is again more than I need.  Didn't your new program just import the data?

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