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True Key Sign-In-Mask is corrupt

Hello together,

everytime when I have started Windows 10 new... the Welcome-Screen of True Key is corrupt:

TK_Error.JPG

-> McAfee can you please fix this bug the next weeks... Please

9 Replies
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Reliable Contributor catdaddy
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Message 2 of 10

Re: True Key Sign-In-Mask is corrupt

I will contact a expert from the Truekey Team on your behalf.

​  Could you please assist this customer ?

Please note it being the weekend it ay be Monday before he replies.

Cliff
McAfee Volunteer
McAfee Employee marcd
McAfee Employee
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Message 3 of 10

Re: True Key Sign-In-Mask is corrupt

Good morning,

We are definetely aware of this defect and it should normally be fixed on our next standalone new release.

Thanks,

MarcD

Re: True Key Sign-In-Mask is corrupt

Thanks for comment

Re: True Key Sign-In-Mask is corrupt

I still get this bug... -> any new news?!

McAfee Employee marcd
McAfee Employee
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Message 6 of 10

Re: True Key Sign-In-Mask is corrupt

Can you please let me know your True Key version, and if you are using the standalone desktop model or extension first (through the browser only)?

If you are using extension first, please let me know the browser and the TK extension version as well?

Thanks,

Marc D.

Reliable Contributor catdaddy
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Message 7 of 10

Re: True Key Sign-In-Mask is corrupt

As always."Thank you Marc" for taking your time to reply out of your busy day.

Cliff
McAfee Volunteer

Re: True Key Sign-In-Mask is corrupt

4.19.108.1 + Extension first...

Chrome 62 + TK 2.8.5711

Thanks.

Re: True Key Sign-In-Mask is corrupt

I'm having the same problem, but more frequently than only after Windows startup.

Windows 10 build: 15063.674

Chrome: Version 62.0.3202.89 (Official Build) (64-bit)

TrueKey Extension: 2.8.5711

Re: True Key Sign-In-Mask is corrupt

Ok

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