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McAfee Employee marcd
McAfee Employee
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Message 1 of 3

True Key Premium renewal subscription issue

Good morning,

Many of you have reported issues trying to renew your True Key Premium subscription for several  months. We appreciate your patience while we investigated and looked for solutions to fix this. The Premium renewal issue should now be fixed.

Can you please let me know if you face any more issues renewing it?

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

2 Replies

Re: True Key Premium renewal subscription issue

Hi,

The McAfee support team helped me - manually - a while ago - after much writing back and forth. The issue is still not solved, since my McAfee profile is still not updated, and for renewal of True Key I'm (still) asked to by the entire McAfee protection subscription which is not relevant to me. 

Please separate the two products for us premium True Key users/subscribers to be able to continue using this excellent product. Otherwise it's 'Goodbye'.

Thanks / Johnny

#TrueKeyRenewalIssues

McAfee Employee marcd
McAfee Employee
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Message 3 of 3

Re: True Key Premium renewal subscription issue

Johnny,

I just sent you an email regarding this issue.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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