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McAfee Employee marcd
McAfee Employee
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Message 11 of 19

Re: True Key Premium purchase question

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Good morning,

There is a change that needs to be done for this on our back-end servers, for me to start this process I would need to get your email associated with the True Key account. Please do not post your email address here, you can forward it to the following email address; truekeysupport@intel.com

\Thanks,

Marc D

Re: True Key Premium purchase question

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Hi Marc D,

I have emailed you my email address just now.

Thanks in advance for your help.

Re: True Key Premium purchase question

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Hi again Marc D,

The email sent to you bounced back. I tried it twice. Is there any other email or other way I can send you my email address?

This is what I got back:

Address not found

Your message wasn't delivered to truekeysupport@intel.com because the address couldn't be found. Check for typos or unnecessary spaces and try again.
The response from the remote server was:

550 #5.1.0 Address rejected.

McAfee Employee marcd
McAfee Employee
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Message 14 of 19

Re: True Key Premium purchase question

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Hi Andy,

Let me get this email issue sorted out in the meantime I have clicked on your profile to follow you and I would suggest you do the same so i can send you a private message where you will be able to send me your email address, let me know once you "follow me" so i can send you this private message.

thanks,

Marc D

Re: True Key Premium purchase question

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OK. I am following you.

Reliable Contributor catdaddy
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Message 16 of 19

Re: True Key Premium purchase question

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​  ​ is now following you

Cliff
McAfee Volunteer
Reliable Contributor catdaddy
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Message 17 of 19

Re: True Key Premium purchase question

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Could you kindly confirm that you issue has bee resolved? Did you follow ​ suggestion?

If it is indeed resolved, please mark this thread as 'Correctly Answered' as other users will be aware of the answer.

Thank you

CD

Cliff
McAfee Volunteer
McAfee Employee marcd
McAfee Employee
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Message 18 of 19

Re: True Key Premium purchase question

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Hi Andy,

Today we pushed the fix so you can see your local currency instead of US$. You might need to reboot the system to have the changes take effect.

Let me know if you are able to see your local currency payment in True Key.

Thanks,

Marc D

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Re: True Key Premium purchase question

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Hi, I'm also trying to purchase a premium subscription in my local currency - Australian Dollars - but can also only see USD as the payment amount.

According to your webpage https://www.truekey.com/#pricing I can pay AUD19.95 per year, rather than the default USD19.99 .

When I go into the Premium / Go Premium page in the windows 10 app I change the country to Australia but this does not change the payment amount.

Is this something you can look at please?

Thanks

Paul

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