I am glad that the issue has been resolved. My expertise is with the True Key application on an engineering suppot level, the issue and the support you needed was subscription related and unfortunately I do not have the visibility on that to be able to help you.
Having said that, I have the posibility to reach out to other support members depending on the issue that is raised here which is what I did on the morning.
Again I'm happy the issue is now fixed and please dont hesitet to reach out in case of any issues going forward. Thanks,
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