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Message 11 of 12

Re: True Key Premium is not visible in my McAfee account - I can't renew!

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Hi Marc,

Thanks for your reply.

Today I succeeded in getting in touch with a colleague of yours on the chat. He solved the problem.

Maybe you're not the correct to reach out to, since you just tell me what is obvious and nothing about fixing the issue.

Anyway. My problem is now solved. My True Key subscription has been renewed - mission accomplished.

Thanks - over-and-out / Johnny

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McAfee Employee
McAfee Employee
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Message 12 of 12

Re: True Key Premium is not visible in my McAfee account - I can't renew!

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I am glad that the issue has been resolved. My expertise is with the True Key application on an engineering suppot level, the issue and the support you needed was subscription related and unfortunately I do not have the visibility on that to be able to help you.

Having said that, I have the posibility to reach out to other support members depending on the issue that is raised here which is what I did on the morning.

Again I'm happy the issue is now fixed and please dont hesitet to reach out in case of any issues going forward.

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.



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