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Re: True Key Offline mode

I think I saw an update/reboot notice when I fired up this AM, so it's possible the app has been fixed since yesterday, thus explaining why the app worked properly today. Would you like me to report back tomorrow, or reboot now to see what happens?

McAfee Employee marcd
McAfee Employee
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Message 12 of 18

Re: True Key Offline mode

You can try to reboot now and see what happens but my guess is that it will work and you will be able to connect normally. Please let me know if this is not the case but absolutely, feel free to let me know also tomorrow if you are seeing the issue happenned again.

Thanks,

Marc D.

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Re: True Key Offline mode

I rebooted the app (not the computer) and restarted TrueKey. It worked properly. The evidence supports a conclusion that the latest app update fixed the problem. I will let you know if tomorrow suggests otherwise.

McAfee Employee marcd
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Message 14 of 18

Re: True Key Offline mode

That would be great.

Thanks,

Marc D.

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Re: True Key Offline mode

Marc, no problems starting TrueKey today, so I feel confident the problem was solved by the last app update. Thanks for your very responsive help.  Bill

McAfee Employee marcd
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Message 16 of 18

Re: True Key Offline mode

Great news Bill, I am super happy that the issue you had is now pretty much fixed.

Don't hesitate to reach out in case you see any problems going forward.

Thanks,

Marc D.

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ktm
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Message 17 of 18

Re: True Key Offline mode

I tried rebooting several times yesterday after receiving the email updates indicating the problem was fixed. But I had not received the update yet so no luck.

Just after midnight here on 12/6/18 and I received the the update notification; restarted computer and was able to confirm the update was sucessful. Problem fixed. 

I wanted to thank you so much for isolating and resolving this issue so quickly. This is best response I've ever seen from a software company. 

McAfee Employee marcd
McAfee Employee
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Message 18 of 18

Re: True Key Offline mode

Thanks ktm, while sometimes issues are out of our control to fix in a timely manner whenever is possible we will address them as soon as possible to minimize the negative impact on our users.

Going forward, please reach out and let us know if any issues arise.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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