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Level 7

True Key Doesn't Renew


My premium account got expired and isn't working anymore properly.

I tried renewing it today and even though they charged he card the account still shows as expired and I got no email confirming my subscription.

I thought maybe because I used a different email for sending the receipt too it didn't work so I tried again using my account email and again had the same issue.

I renewed it from the extension itself and made sure I was connected to my account when I done that.

Any ideas what to do next? I was charged twice and don't have any account.



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1 Reply
Level 20

Re: True Key Doesn't Renew

Hi Omri,

                   Are you still in need of assistance? I can contact someone whom is a expert regarding True Key.

​  Could you kindly assist this customer?

McAfee Volunteer
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