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Sync Issues - True Key - Several Weeks now

I've had problems with True Key syncing between PCs and iOS app now for several weeks.  I've made sure iOS app and browser extensions are all up-to-date with the latest versions, and all browsers are up-to-date.  iOS app seems to only sync when not on wifi (e.g. only of mobile data).  I've tried rebooting router/wifi APs.  If I make a change on one browser, it does not sync on another browser or PC, or on iOS app.  Any ideas on how to fix.  Thanks.

7 Replies
Allwyn_GI
Moderator
Moderator
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Message 2 of 8

Re: Sync Issues - True Key - Several Weeks now

Hi @cheeseboy,

I have sent you a personal message. Kindly check and respond to it.

 

Regards,

Allwyn I

jd
Level 7
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Message 3 of 8

Re: Sync Issues - True Key - Several Weeks now

I was having the same problem. Edge and Chrome extension does not sync data and I couldn't see new accounts on my iPhone and iPad.

The extension goes into syncing...

Edge_Screenshot_2021-04-18_syncing.png

And then after a second of two into syncing error...

Edge_Screenshot_2021-04-18_syncing_error.png

I tried a bunch of ways to troubleshoot the issue. I cleared the browser data and cookies, I reinstalled the extension. Nothing has helped.

But when I completely wiped out the browser, reinstalled it and the extension then I got a different issue I was no longer be able to approve the new device (browser) to log in.

Every time I grant access from my iPhone or iPad to the new browser the extension simply bugs out briefly flashing the error 'That did not work'.

didnotwork.png

It is a very informative error I must say. Now, I am stuck. I cannot use TrueKey on my windows machine. And I have dozens of account I have to login almost every day!

I hope I am not going to loose all the data from my other devices! I will pursue any legal actions available to me if that happens. I am paying money for the product at the end of the day.

 

Windows 10 Pro: 10.0.19041 Build 19041

Edge: 90.0.818.42 (Official build) (64-bit)

Chrome: 90.0.4430.72 (Official Build) (64-bit)

TrueKey Extension: 4.3.0.9324

 

GChrisB
Level 7
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Message 4 of 8

Re: Sync Issues - True Key - Several Weeks now

I've reached my limit with this. Turned off auto-renew and ordered a family subscription to Keeper. Bye McAfee.

SueGee
Level 8
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Message 5 of 8

Re: Sync Issues - True Key - Several Weeks now

I have spent hours on the phone with the tech people over this problem.  Stopped syncing between computers weeks ago and they have not found a solution!!  Whatever you do, do not uninstall and try and do a re-install,  If you do, you will run into another problem - you can't sign back in!!  Export your file and save it and you will at least have a file that can get you started with another program!

SueGee

 

randyr
Level 8
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Message 6 of 8

Re: Sync Issues - True Key - Several Weeks now

I'm also having this Sync problem, plus I can't get the True Key Extension to install on my wife's laptop (that's another problem).

I'm actively researching a replacement to True Key.  What a shame, as I really liked it and used it for over 5 years.  I'm tired of being patient...

Re: Sync Issues - True Key - Several Weeks now

My problem now seems to have been fixed.  Thanks for the support McAfee.

jd
Level 7
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Message 8 of 8

Re: Sync Issues - True Key - Several Weeks now

Yes! It looks like they have fixed the issue! Good!

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