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shamroc_94
Level 7

Script Error when installing True Key

I was alerted that the version of True Key was no longer supported, and downloaded latest version.  Upon installing I return an error:

Script Error

An Error has occured in the script on this page

Line  - 13

Char - 6929

Error - Object doesn't support this property or method

Code 0

URL - https://secureimages.mcafee.com/global/yap/installer/v1/scripts/installer.js

I have the option to continue running scripts, yes or no

but either option results in no activity

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20 Replies
catdaddy
Level 20

Re: Script Error when installing True Key

​,

                  Hopefully someone from the (TrueKey Team) will pick up this thread and add to the discussion. During the interim, you could read through this in a effort to learn more. You can also contact Technical Support through this link::https://help.truekey.com/hc/en-us

All the Best,

Cliff

Consumer Products

Moderator

Cliff
McAfee Volunteer
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McAfee Employee

Re: Script Error when installing True Key

Hi there,

Can you please remove True Key completely from your system and reboot your system and after that reinstall it again from our website- www.truekey.com

Please let me know if you are able to login normally after that.

Thanks,

MarcD

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catdaddy
Level 20

Re: Script Error when installing True Key

Thank you Marc

Cliff
McAfee Volunteer
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jfraisse
Level 7

Re: Script Error when installing True Key

Didn't have True Key installed and I have the same issue.

I'm running on Windows 7 64 bits. Any suggestion?

Thanks

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catdaddy
Level 20

Re: Script Error when installing True Key

​,

                         Please follow ​ advice/suggestions, as he is Lead Engineer of the 'Truekey Team' and his advice can be ' Written in Stone', if you will. We are most fortunate for him to add to the discussion.

Cliff
McAfee Volunteer
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jfraisse
Level 7

Re: Script Error when installing True Key

Would that be possible to have access to a self-installer / standalone executable?

I suspect the javascript files used for the installation are blocked by my anti-virus... McAfee :-)

Here is my Anti Virus info

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jfraisse
Level 7

Re: Script Error when installing True Key

Could you try to temporarily disable your anti-virus and launch again the installation?

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McAfee Employee

Re: Script Error when installing True Key

Good morning,

Please check whether enhanced protection mode (IE has a setting to set the browser in protection mode) is enabled or javascript is disabled in IE settings.

Thanks,

Marc Dahan


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jfraisse
Level 7

Re: Script Error when installing True Key

I don't have IE installed.

I've double checked my Chrome / firefox settings for JavaScript but I still get a blank page.

I tried to access directly True Key Installer but nothing happens after clicking on Suivant

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