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crecord2
Level 7

SafeKey Update Alert Wont Go Away

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Screenshot - 5_29_2015 , 11_53_42 AM.jpgEvery time I open my browser (Internet Explorer) I get a yellow banner alert that says "Get more out of SafeKey with our latest update.  Click View Alert to get started".  I have done this several times.  I clicked the alert, downloaded the update (which I already had) and installed. This still comes back over and over.  I have tried uninstalling and reinstalling all McAfee products, but it still keeps coming back.  It's not hurting my computer, but VERY annoying.  Any ideas how to kill it?

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exbrit
Level 21

Re: SafeKey Update Alert Wont Go Away

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According to the sales pages, Safe Key has been replaced by True Key, a more comprehensive tool.

Backup your passwords as per the next post.

You could selectively uninstall Safe Key only via Control Panel > Programs and Features

If it isn't listed separately click the main McAfee item and you should be offered the option to uninstall only certain components.

True Key should than be offered in SecurityCenter > Navigation > Features.

If not, uninstall all, reboot if asked.

Then use the MCPR cleanup tool and reboot.

Reinstall from your online account using the custom method to only install the components you need and want.

There's a page about True Key here:  https://www.truekey.com/

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44 Replies
catdaddy
Level 20

Re: SafeKey Update Alert Wont Go Away

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,

                That certainly does not look like a McAfee prompt ? Try running Malwarebytes and AdwCleaner and see if it resolves your issues. You can obtain these Superb (Free) tools and more here:

All the best

Catdaddy

Volunteer Moderator

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: SafeKey Update Alert Wont Go Away

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Uncertain as to move this to 'Home User Assistance', or leave be?

Cliff
McAfee Volunteer
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exbrit
Level 21

Re: SafeKey Update Alert Wont Go Away

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Have you tried clicking on it and then refusing whatever it says?

I've seen similar prompts on my tablet, where are you seeing this and in what system?

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crecord2
Level 7

Re: SafeKey Update Alert Wont Go Away

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If I click on it, it downloads the latest version of SafeKey from McAfee (yes McAfee).  I install the latest version.  Shut down, restart and it still prompts me to update.

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crecord2
Level 7

Re: SafeKey Update Alert Wont Go Away

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On a desktop, Windows 8.1 and IE 11.

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exbrit
Level 21

Re: SafeKey Update Alert Wont Go Away

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Let me boot into my Win 8.1 and see what's going on.  I'll post back.

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exbrit
Level 21

Re: SafeKey Update Alert Wont Go Away

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OK I'm in my McAfee All Access in Win 8.1.  Although it is available on my online account page I never installed SafeKey but I do not ever see such prompts here, so I wonder if perhaps it is something that has been agreed with either the supplier of your software (if applicable) or one of your other add-ons - the most obvious being with that toolbar beneath.   You can rest assured it's genuine.  SafeKey is a means of protecting all your passwords in one spot.   If all else fails you could download and install it but just don't bother setting it up.

Another thought, when you install from your online account do you recall if there was an option to do a Custom install?   If so, if you refused it there then perhaps that would stop this.

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exbrit
Level 21

Re: SafeKey Update Alert Wont Go Away

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I concur with CatDaddy regarding SpyHunter.

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catdaddy
Level 20

Re: SafeKey Update Alert Wont Go Away

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Just stabbing in the dark...Could it be Vulnerability Scanner throwing the prompts?

Cliff
McAfee Volunteer
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