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Re: SafeKey Update Alert Wont Go Away

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I have been receiving calls from McAfee weekly telling me they were working on the fix to the problem.  They just pushed an update today.  I installed it and the Safekey problem seems to have been cured!

Reliable Contributor exbrit
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Message 22 of 45

Re: SafeKey Update Alert Wont Go Away

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That's great news, good luck 😉

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Message 23 of 45

Re: SafeKey Update Alert Wont Go Away

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I am still having this same issue with the SafeKey Update appearing at the top of the browser. I uninstalled SafeKey in Win7 control panel and confirmed the plugin now longer appeared in IE addons.  I downloaded and installed the latest copy from the McAfee Dashboard. As soon as I opened IE the update message appeared at the top of the page.  Vulnerability Scanner found no new updates. I have scanned in with a number of scanners in safe mode and all appears clean. In IE's, Manage Add-ons I have two listings related to SafeKey under McAfee, Inc, McAfee SafeKey and McAfee SafeKey Vault. There is a third listing that is listed under

Name:               McAfee SafeKey
Publisher:          Not Available
Type:               Browser Extension
Architecture:       32-bit and 64-bit
Version:            Not available
File date:          Not available
Date last accessed: Not available
Class ID:           {43699CD0-E34F-11DE-8A39-0800200C9A66}
Use count:          0
Block count:        0
File:               Not available
Folder:             Not available
Reliable Contributor exbrit
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Message 24 of 45

Re: SafeKey Update Alert Wont Go Away

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Best contact Technical Support as I'm sure they need to hear from more cases.  It's free by phone or online chat and linked below.

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Re: SafeKey Update Alert Wont Go Away

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I have also experienced this type of problem with IE 11. I have igored this because I know that I have a legit Mcafee Safekey. It is downloaded with Mcafee Livesafe on Mcafees website. If it would be a virus, I would not continue to use Mcafee at all.

Re: SafeKey Update Alert Wont Go Away

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I spoke too soon when I reported that the issue was fixed. The problem returned even after the last update.  McAfee Tier 2 Support continues to email me weekly telling me they are still working on the problem.  I will report again when they tell me there is a resolution.

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Reliable Contributor exbrit
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Message 27 of 45

Re: SafeKey Update Alert Wont Go Away

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crecord2 wrote:



I spoke too soon when I reported that the issue was fixed. The problem returned even after the last update.  McAfee Tier 2 Support continues to email me weekly telling me they are still working on the problem.  I will report again when they tell me there is a resolution.


Sorry to hear that and glad that Technical Support are working on it.

Re: SafeKey Update Alert Wont Go Away

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I just received my weekly call from McAfee Tier 2 Support.  They are working on a complete upgrade and overhaul of the product.  It will have a new name when released.  They did not give me an ETA, but said it is in the works.

Reliable Contributor exbrit
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Message 29 of 45

Re: SafeKey Update Alert Wont Go Away

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Interesting, thanks.

Re: SafeKey Update Alert Wont Go Away

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I installed All Access on Saturday August 22nd. I also have this issue. The alert will not go away. How do we go about reporting this?

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