SafeKey Update Alert Wont Go Away

[crecord2]

I have been receiving calls from McAfee weekly telling me they were working on the fix to the problem.  They just pushed an update today.  I installed it and the Safekey problem seems to have been cured!

[exbrit]

That's great news, good luck 😉

[meta]

I am still having this same issue with the SafeKey Update appearing at the top of the browser. I uninstalled SafeKey in Win7 control panel and confirmed the plugin now longer appeared in IE addons.  I downloaded and installed the latest copy from the McAfee Dashboard. As soon as I opened IE the update message appeared at the top of the page.  Vulnerability Scanner found no new updates. I have scanned in with a number of scanners in safe mode and all appears clean. In IE's, Manage Add-ons I have two listings related to SafeKey under McAfee, Inc, McAfee SafeKey and McAfee SafeKey Vault. There is a third listing that is listed under

Name:	McAfee SafeKey
Publisher:	Not Available
Type:	Browser Extension
Architecture:	32-bit and 64-bit
Version:	Not available
File date:	Not available
Date last accessed:	Not available
Class ID:	{43699CD0-E34F-11DE-8A39-0800200C9A66}
Use count:	0
Block count:	0
File:	Not available
Folder:	Not available

[exbrit]

Best contact Technical Support as I'm sure they need to hear from more cases.  It's free by phone or online chat and linked below.

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[kassebasse]

I have also experienced this type of problem with IE 11. I have igored this because I know that I have a legit Mcafee Safekey. It is downloaded with Mcafee Livesafe on Mcafees website. If it would be a virus, I would not continue to use Mcafee at all.

[crecord2]

I spoke too soon when I reported that the issue was fixed. The problem returned even after the last update.  McAfee Tier 2 Support continues to email me weekly telling me they are still working on the problem.  I will report again when they tell me there is a resolution.

[exbrit]

crecord2 wrote:

I spoke too soon when I reported that the issue was fixed. The problem returned even after the last update.  McAfee Tier 2 Support continues to email me weekly telling me they are still working on the problem.  I will report again when they tell me there is a resolution.

Sorry to hear that and glad that Technical Support are working on it.

[crecord2]

I just received my weekly call from McAfee Tier 2 Support.  They are working on a complete upgrade and overhaul of the product.  It will have a new name when released.  They did not give me an ETA, but said it is in the works.

[exbrit]

Interesting, thanks.

[maswift1952]

I installed All Access on Saturday August 22nd. I also have this issue. The alert will not go away. How do we go about reporting this?