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Re: SafeKey Update Alert Wont Go Away

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I have SafeKey installed and use it.  It just keeps prompting me to install the latest update (which is installed).  I ran Malwarebytes and it didn't find anything that made a difference.  I ran, clean, restarted.  Issue still there.

Reliable Contributor exbrit
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Message 12 of 45

Re: SafeKey Update Alert Wont Go Away

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OMG I see how frustrating that is then.  I'm wondering if it's an IE thing that causes such things to persist.  I stopped using IE because every time I open it, it asks me if I wish to make Google the default search engine, and like your SafeKey update being already installed, it already is the default, yet I get that prompt every time I open the browser, so have switched to Firefox long ago.

Let's hope that escalation finds something.

Re: SafeKey Update Alert Wont Go Away

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A McAfee tech tried to fix it.  He even took over my computer, deleted everything and reinstalled.  Didn't comment it wasn't their banner (just the yellow part).  Have been escalated to Tier 2 support which may take a while, just thought if someone else had seen and fixed this.  I have run SpyHunter and it didn't find anything related to this.

Reliable Contributor catdaddy
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Message 14 of 45

Re: SafeKey Update Alert Wont Go Away

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,

               I noticed you mentioned 'Spyhunter' ?  I highly recommend removing this application. Even though it has suppose to have improved a bit, it at one point in time was considered 'ScareWare/RogueWare. Just my honest opinion.

All the best

Cliff
McAfee Volunteer

Re: SafeKey Update Alert Wont Go Away

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I could change browsers.  If I use Chrome (which I sometimes do), I don't have the problem.  I just don't think I should have to change because of McAfee!

Reliable Contributor exbrit
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Message 16 of 45

Re: SafeKey Update Alert Wont Go Away

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I can understand and in fact IE11 is probably the safest browser to use anyway, but at the same time one has to weigh up the pros and cons of each.

Re: SafeKey Update Alert Wont Go Away

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I finally talked to Tier 2 Support.  They are aware of the problem.  It seems to happen to people besides me.  They don't have a fix yet, but they are working on it and will email me when they have a solution or update.

Reliable Contributor catdaddy
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Message 18 of 45

Re: SafeKey Update Alert Wont Go Away

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,

                   Thank you for the 'Update' This information could benefit others, should they run into the same issue.

All the Best,

Catdaddy

Cliff
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Reliable Contributor selvan
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Message 19 of 45

Re: Re: SafeKey Update Alert Wont Go Away

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Hello All,

This issue seems to be persistent in IE and Chrome browsers. Interestingly "Safekey" provides you with an update and when you install it, you get the same version as before. Users facing this issue can add to this thread.

Re: SafeKey Update Alert Wont Go Away

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I have had the same problem on IE and Firefox, but Chrome was fine.

I am running SafeKey, it shows the bar to update to the latest version and I click it, it downloads the same version, I install it anyway, rinse and repeat.

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