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barri
Level 7

Renove true key

Problem with the renove true key.

Se ha producido un error inesperado

No se puede acceder a la función solicitada debido a un error inesperado. Si el problema persiste, visite nuestro sitio de soporte

Any solution?

Best regards,

jb

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12 Replies
catdaddy
Level 20

Re: Renove true key

I will contact a expert from the Truekey Team to add to the discussion.

​  Could you please assist this user?

Have you tried removing from your Control Panel/Programs and Features?

Cliff
McAfee Volunteer
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McAfee Employee

Re: Renove true key

Hi Barri,

I would like to better understand why did you get this error message, what are you trying to accomplish?

Were you  trying to remove the app from your device?

Let me know and I will be glad to help you.

Please note that I also speak Spanish if you prefer that.

Thanks,

MarcD

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barri
Level 7

Re: Renove true key

Renove suscription of true key.

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McAfee Employee

Re: Renove true key

Ok so you are trying to renew your True Key Premium subscription, correct? Where are you trying to do this? From the True Key app client in your profile or from the McAfee my account page? Where are you located?

Thanks,

MarcD

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barri
Level 7

Re: Renove true key

From the True Key app client

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Re: Renove true key

Did you try the renewal from your McAfee account at www.home.mcafee.com ?

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barri
Level 7

Re: Renove true key

IMG_20170730_091250.jpgIMG_20170730_090637.jpg

Si. No es posible renovar true key.

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Re: Renove true key

Please, let me know when you are available for a call back (Spanish hours) from Monday till Friday 9am - 5pm.

Regards,

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barri
Level 7

Re: Renove true key

Sorry, I only speak Spanish.

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