I would like to better understand why did you get this error message, what are you trying to accomplish?
Were you trying to remove the app from your device?
Let me know and I will be glad to help you.
Please note that I also speak Spanish if you prefer that.
Ok so you are trying to renew your True Key Premium subscription, correct? Where are you trying to do this? From the True Key app client in your profile or from the McAfee my account page? Where are you located?