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dasands
Level 7

Remove True Key Browser Banner Reminder

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Is there a way to remove the "Time to update to True Key..." banner that appears at the top of IE 11?  I don't use True Key or its predecessor, but keep getting this banner at the top of my browser. 

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Moderator
Moderator

Re: Remove True Key Browser Banner Reminder

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dasands wrote:



Is there a way to remove the "Time to update to True Key..." banner that appears at the top of IE 11?  I don't use True Key or its predecessor, but keep getting this banner at the top of my browser.



Hi

I assume you are referring to the alert from Safekey. Please check if Safekey Add-on is present in your web browser and disable it.

Tier 2.5 Technician
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exbrit
Level 21

Re: Remove True Key Browser Banner Reminder

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Moved to True Key for better support.

If you don't use it, you would need to remove True Key via Control Panel > Programs and Features

Or at least go into IE11 add-ons and disable it there.

---

Peter

Moderator

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exbrit
Level 21

Re: Remove True Key Browser Banner Reminder

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There is help available here:  https://help.truekey.com/hc/en-us

Or contact Support here:  Support

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Moderator
Moderator

Re: Remove True Key Browser Banner Reminder

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dasands wrote:



Is there a way to remove the "Time to update to True Key..." banner that appears at the top of IE 11?  I don't use True Key or its predecessor, but keep getting this banner at the top of my browser.



Hi

I assume you are referring to the alert from Safekey. Please check if Safekey Add-on is present in your web browser and disable it.

Tier 2.5 Technician
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dasands
Level 7

Re: Remove True Key Browser Banner Reminder

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Thanks - That took care of it.

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exbrit
Level 21

Re: Remove True Key Browser Banner Reminder

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Sorry I got the wrong end of the stick and focussed on True Key only.....glad you're OK now ;-)

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catdaddy
Level 20

Re: Remove True Key Browser Banner Reminder

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locking this discussion as it has been 'Correctly Answered'

Cliff
McAfee Volunteer
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