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iBlake12
Level 7
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Message 1 of 18

New chrome extension truekey login issues

Hi,

 

I have installed the new chrome extension as instructed via email and now cannot login to the extension on one of my 2 Windows 10 PCs. I get all the way through and approve the install from a 2nd device then it quickly flashes a 'that did not work' message and sends me back to the signup screen.

 

I've tried:

Confirming via email instead of 2nd device

I have reinstalled the extension.

Deleted my chrome user data and resigned in.

Deleted my chrome user data and downloaded the extension on the fresh chrome install

Fully uninstalled Chrome, run disk cleanup, manually deleted all program files/appdata entries for chrome, rebooted windows, ran windows updates, reinstalled chrome with still no joy.

 

The 'old' extension worked fine, any ideas what is stopping me logging in?

 

Thanks in advance

17 Replies
Allwyn_GI
Moderator
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Message 2 of 18

Re: New chrome extension truekey login issues

Hi @iBlake12,

We are sorry for the inconvenience. McAfee is aware of the issue and we are working on it. We will update you once the issue is fixed. In the meantime, please provide us the following information. 

Please share us the screenshot of the issue 

Provide us your McAfee True key version and Google chrome version installed on the computer.


Regards,

Allwyn I

iBlake12
Level 7
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Message 3 of 18

Re: New chrome extension truekey login issues

Screenshot attached - as mentioned it just takes me back to this screen after verifying.

 

Chrome version: Version 89.0.4389.114 (Official Build) (64-bit)

True key: 4.3.0.9324

Weblink: chrome-extension://cpaibbcbodhimfnjnakiidgbpiehfgci/pages/dashboard.html

Allwyn_GI
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Message 4 of 18

Re: New chrome extension truekey login issues

Hi @iBlake12,

Thank you for providing details and the screenshots. As informed, McAfee is working on the issue and will update once the issue is fixed.

 

Regards,

Allwyn I

DJC
Level 8
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Message 5 of 18

Re: New chrome extension truekey login issues

Exact same issue I'm having! & after receiving a good authentication or verification it is me logging in, it just flashes the screen & returns to the log in page.

I also have a service request called into McAfee: #2944531612. Waiting on a call back for when they get it solved.

ByronAP
Level 8
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Message 6 of 18

Re: New chrome extension truekey login issues

It's been a few days now... what's the hold up... this is a deal breaker of an issue that should be fixed within hours not days.

DJC
Level 8
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Message 7 of 18

Re: New chrome extension truekey login issues

Yea I agree. definitely a deal breaker. I've already started using Google's password saver. McAfee call me yesterday just to let me know they're working on it..........

DJC
Level 8
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Message 8 of 18

Re: New chrome extension truekey login issues

Exact same issue I'm having! & after receiving a good authentication or verification it is me logging in, it just flashes the screen & returns to the log in page. I've attached the screen shots. 

I also have a service request called into McAfee: #2944531612. Waiting on a call back for when they get it solved. 

iBlake12
Level 7
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Message 9 of 18

Re: New chrome extension truekey login issues

I've just tried it on Edge too - never even used the browser before and same issue so doesnt seem to even be a chrome thing.

 

Even if i knew what the issue was, like a conflicting programs installed or a particular windows update. at least we'd have a temp fix.

ByronAP
Level 8
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Message 10 of 18

Re: New chrome extension truekey login issues

Edge is Chrome now, and somehow seems better then Chrome.

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