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ByronAP
Level 8
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Message 11 of 18

Re: New chrome extension truekey login issues

How about they give us a  way to get our data out so we can use it to repopulate a better app or at least have access to our logins... you know something a normal friggin company would do!

SueGee
Level 8
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Message 12 of 18

Re: New chrome extension truekey login issues

This is been going on for quite a while now, and began with the program not syncing between computers.  I removed then reinstalled TrueKey on on my laptop and it will not let me sign in at all on any browser.  At least I have all my passwords exported and backed up!!  This is after hours on the phone with your "tech help" but no word from them in over a week now.

It is working fine on my desktop PC and on my phone so far.  Not going to fool with it.   

Please let us know when this is going to be working again!!!  Looking at other programs - so the clock is ticking!

Re: New chrome extension truekey login issues

I'm going on almost a month with this issue. None of my PC's can get in, not even the brand new one that I just received yesterday that I guarantee never accessed True Key, nor had it ever been tainted by McAfee Total Protection (nor will it).

What bothers me the most is that they don't post any status updates anywhere. For the love.... PLEASE COMMUNICATE with your paying customers.  

Does anyone know how to reach the team from PasswordBox... or even Intel Security... ? Can someone help these guys out over here!!! 

 

 

Re: New chrome extension truekey login issues

It looks like a known issue since at least January....
https://community.mcafee.com/t5/True-Key/True-Key-login/m-p/678994
ByronAP
Level 8
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Message 15 of 18

Re: New chrome extension truekey login issues

So I started looking into it on my own and I see the extension failing because it can't load jQuery. Can anyone else open up the browser dev tool (Inspect on Edge) and go to console, then reload the page and see if you have errors that reference a chrome-extension like this.

 

 

 chrome-extension://nbeldjopgciegccabfohnefghfpinncn

 

 

Ignore any errors about "SourceMap", that is normal.

As an example, this is an error with the extension when you first open it.

 

 

ui.js:111 facade method `auth.createAccountHint` did not return a Promise Error: facade method `auth.createAccountHint` did not return a Promise
    at chrome-extension://nbeldjopgciegccabfohnefghfpinncn/scripts/core.js:35:17739
    at Object.dispatch (chrome-extension://nbeldjopgciegccabfohnefghfpinncn/scripts/core.js:35:17207)
    at ChromeBG.value (chrome-extension://nbeldjopgciegccabfohnefghfpinncn/scripts/core.js:22:9774)
    at chrome-extension://nbeldjopgciegccabfohnefghfpinncn/scripts/core.js:23:6232

 

 

 

Sad that I have resorted to debugging friggin crappy JavaScript from a fairly large corporation that refuses to fix a paid product... Ughhh

 

 

 

If by chance a developer working on this sees this post DON'T USE Require and especially not like this... friggin hell

 

 

window.jQuery = window.$ = require("jquery")

 

 

 

Re: New chrome extension truekey login issues

I'll look at it.... stay tuned.

Re: New chrome extension truekey login issues

I see that same thing. I'm technical, but not in this area so I don't know what it means.

I CAN login with a new 'free' account that I created earlier today. And if I login to it after failing to login top my paid account, it shows that I'm premium and has the same expiration date of my paid sub.
SueGee
Level 8
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Message 18 of 18

Re: New chrome extension truekey login issues

They are giving "new" premium accounts a 6 month Premium account from what I can see. I tried this but it won't let me import the passwords from my locked-up account!
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