Showing results for 
Search instead for 
Did you mean: 

New Mcafee licence deleted my Truekey account


I renewed my Mcafee licence and Truekey will no longer let me sign in - it says my password is invalid but when I try and re-register it says there is already a profile under this email address.

I am going round in circles!!

I know that the password I have types in is correct as it is a sentence nobody would think of.

Please help?!

1 Reply
McAfee Employee marcd
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: New Mcafee licence deleted my Truekey account

Hi there,

In this case, you can try doing an account recovery, when you are on the True Key sign-in page just click on the "Forgot your password?" link and providing you have identifed 2 security factors you should be able to recover it.

Let me know how this works for you and will take it from there.


Marc D.

McAfee Support Mobile App Available
With the new McAfee Support Mobile App you’ll be able to update, close, and view service requests on your mobile device. The app will also notify you when one of our technical support engineers update a service request. Download the Android version from Google Play and the iOS version from the Apple App Store today!