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New Mcafee licence deleted my Truekey account

Hello,

I renewed my Mcafee licence and Truekey will no longer let me sign in - it says my password is invalid but when I try and re-register it says there is already a profile under this email address.

I am going round in circles!!

I know that the password I have types in is correct as it is a sentence nobody would think of.

Please help?!

1 Reply
McAfee Employee marcd
McAfee Employee
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Re: New Mcafee licence deleted my Truekey account

Hi there,

In this case, you can try doing an account recovery, when you are on the True Key sign-in page just click on the "Forgot your password?" link and providing you have identifed 2 security factors you should be able to recover it.

Let me know how this works for you and will take it from there.

Thanks,

Marc D.