Well I don't write in forums but I think my webcam is spying on me. Well i installed true key and activated the face factor. I noticed my webcam light turned on and its really creeped out so I disabled my webcam but that didn't work because my webcam light is still on. then i uninstalled truekey but that didn't work. Guys this is real creepy so any help?
Facial Recognition involves use of the web cam to set it all up. Call Support (or use online chat) is probably the fastest way of getting a response, but off the top of my head I would say it's waiting for you to either turn off facial recognition or to complete whatever step(s) True Key was going through.
The face recognition is really an independent add on to True Key and as such it can be influenced by external factors such as network connectivity, webcam hardware or room lighting conditions. I would suggest you check on that, changing if possible the location where you are trying to sign it to true Key. The issue is probably that the face match is not being sent to the TK server so face recognition is failing.
If issue persists, you should definitively disable the face security factors from the True Key settings and it should not prompted you anymore for the face match so in theory the webcam light should not be coming on any longer.