Can you confirm something. I am using browser only option as I could not get the app to work, got "unable to login to true key servers". Is this because I am using Firefox, is Firefox not supported for the app. Are you talking about the BT login and not the britishgas.co.uk not working. For the BT login I do get the True Key icon against the fields but clicking on them does nothing, no fields get filled in.
For the britishgas login, the first screen is my username then get a second screen for my password. Should True Key handle this. I do not get the True Key icon against the fields for britishgas.
Well, probably if you would have downloaded the True Key Chrome extension, you would have had a similar experience with these websites.
Often websites are changed and doing this it breaks our instant login, when you are on the browser if you right click on the True Key icon you would see a drop down menu and the second one is to submit a website that you weren't logged in.
In other words, if you see that only certain websites are not logging you in automatically but it does work with others, you are probably facing issues with changes done on the website (this is not on the True Key side) and these websites would need to be re-optimized.
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