Locked out of Account

[jaydeeemm]

Hello I have been locked out of my account with my Android phone and my Windows PC.

When I try to login it just reverts back to the login screen and nothing happens.

I urgently need someone to contact me please.

My entire life is in the true key app.

[Dustin_techie · Accepted solution]

The same issue occurred for me as well. It's working fine now on my pc. Try to sign in now.

[marcd]

Probably the issue you were seeing earlier is fixed, but in case is not please let me know.

Thanks,

Marc D.

[jaydeeemm]

yes it is, but for 9 hours I couldn't log in, when I really needed it.

That scares me, why does this happen?

[marcd]

A networking issue that affected randomly our customers, issue was quickly fixed when this was reported to us by the support teams.

Nonetheless I am really sorry as it is an experience we all try to avoid.

Best regards,

Marc D.