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Locked out of Account

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Hello I have been locked out of my account with my Android phone and my Windows PC.

When I try to login it just reverts back to the login screen and nothing happens.

I urgently need someone to contact me please.

My entire life is in the true key app.

 

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Re: Locked out of Account

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The same issue occurred for me as well. It's working fine now on my pc. Try to sign in now.

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Re: Locked out of Account

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The same issue occurred for me as well. It's working fine now on my pc. Try to sign in now.

View solution in original post

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McAfee Employee
McAfee Employee
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Message 3 of 5

Re: Locked out of Account

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Probably the issue you were seeing earlier is fixed, but in case is not please let me know.

Thanks,

Marc D.

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Re: Locked out of Account

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yes it is, but for 9 hours I couldn't log in, when I really needed it.

That scares me, why does this happen?

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McAfee Employee
McAfee Employee
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Message 5 of 5

Re: Locked out of Account

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A networking issue that affected randomly our customers, issue was quickly fixed when this was reported to us by the support teams.

Nonetheless I am really sorry as it is an experience we all try to avoid.

Best regards,

Marc D.

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