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Instant login on Chrome for Android

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Instant login stopped working properly in Chrome for Android. Sites that used to login ok now behave erratically. Either password is entered in User ID or nothing is entered and the cursor moves back and forth between fields with nothing entered. It is possible to get it to login with a lot of attempts, either by manually filling the user I'D and position the cursor at the end of the field, or by invoking instant login repeatedly.

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McAfee Employee marcd
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Message 9 of 9

Re: Instant login on Chrome for Android

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We deployed it on May 8th, 3.2.0.3, please check again, the new release version should be in the Play Store, otherwise just cleared the cache of the Play Store and you should definetely see it.

Thanks,

Marc D.

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Reliable Contributor catdaddy
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Message 2 of 9

Re: Instant login on Chrome for Android

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I will contact someone from the TrueKey Team whom is better suited to answer your question.

​  Could you please add to the discussion?

Cliff
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Reliable Contributor chrisnlc
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Message 3 of 9

Re: Instant login on Chrome for Android

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I've noticed the same. I also reported a specific example for Argos website where if you add something to the basket and then checkout you can optionally login. At this point the cursor jumps between login and password so rapidly that Chrome (android) hangs for a while and nothing actually gets filled in.

On the BBC websites if trying to login with my BBC ID it put the password in the login box. For this one I deleted the login from Truekey and let it be captured again. Seemed to fix the problem.

McAfee Employee marcd
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Message 4 of 9

Re: Instant login on Chrome for Android

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Good morning,

Would you be able to tell me the True Key Android version that you are running. I will also need the installation ID, please refer to this FAQ link to obtain the installation id- https://help.truekey.com/hc/en-us/articles/236414307-How-do-I-locate-and-forward-Installation-ID-inf...

Finally, how many login websites are giving you the problem with the jumping cursor and can you please tell me if reinstalling the True Key app on your Android device fixes this issue.

Thanks,

Marc D.

Re: Instant login on Chrome for Android

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Version name: 3.2.0.2

Version code: 319684-1265-6718

Installation id: TK:a0ae1377-b3ac-4f56-a95c-b57a837ba703

Chrome version: 58.0.3029.83

So far only one site gives the jumping cursor, but other sites have problem with not filling user ID and password together. Reinstallation of True Key didn't help. I'll check out some others.

Thanks

McAfee Employee marcd
McAfee Employee
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Message 6 of 9

Re: Instant login on Chrome for Android

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Hi Richard,

The issue you had was discovered on the same release version you are currently running 3.2.0.2, good news is that we released a new version since last weekend 3.2.0.3 that actually addressed this issue, please look for True Key Android version 3.2.0.3

Thanks,

Marc

Re: Instant login on Chrome for Android

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How can I get the later version. Google Play Store has 3.2.0.2.

Thanks

Reliable Contributor chrisnlc
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Message 8 of 9

Re: Instant login on Chrome for Android

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New version fixed it for me too. Thanks.

McAfee Employee marcd
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Message 9 of 9

Re: Instant login on Chrome for Android

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We deployed it on May 8th, 3.2.0.3, please check again, the new release version should be in the Play Store, otherwise just cleared the cache of the Play Store and you should definetely see it.

Thanks,

Marc D.

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