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stu84
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IPhone 11 iOS 13.3 - True Key is Offline even when device has internet access.

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1. Backed up Iphone contents to ICloud.
2. Restored to new device (IPhone 11, IOS 13.3) which also restored TrueKey Application.
3. TrueKey is offline and will not accept Master Password.
"To use Offline mode, sign  in once while connected to the internet to sync your data"

4. Cellular and Wifi are both enabled and connected with no issues, internet is available!
Settings > True Key > Background refresh, Mobile Data are enabled.

5. Still unable to login to True Key as it remains "Offline"
6. Do a hard reset / restart device and repeat steps 1 - 5, with no change.
7. Remove application completely, restart device. 
8. Re-Download and install True Key application from the Apple App Store
9. Retry Steps 1 - 5 and still get the offline notification.

This is highly frustrating and I use true key for a lot of my passwords, this has basically bricked my access to many accounts. Is there a web portal I can use to login to my account to retrieve my other passwords?

1 Solution

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stu84
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Message 5 of 6

Re: IPhone 11 iOS 13.3 - True Key is Offline even when device has internet access.

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This has been resolved. When I retired my prior iPhone to the new device, seems it was. Not with the VPN that my data manager was using, I uninstalled the my data manager application, removed the VPN and restarted the phone. Problem gone! 

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5 Replies

Re: IPhone 11 iOS 13.3 - True Key is Offline even when device has internet access.

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Hi @stu84 ,

May I know the version of Truekey app installed in your iPhone? Please connect your device only to the cellular network, try login and share result with us. Meanwhile i will check with our Engineering team and update.

You can install Truekey extension/Application in PC and access all your credentials as there's no portal to access credentials.

stu84
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Message 3 of 6

Re: IPhone 11 iOS 13.3 - True Key is Offline even when device has internet access.

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Hi, tried with just cellular and just with WiFi as well as with both on. Still remains offline. version 5.1.0

 

marcd McAfee Employee
McAfee Employee
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Message 4 of 6

Re: IPhone 11 iOS 13.3 - True Key is Offline even when device has internet access.

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Good morning,

Let me check on this and will get back to you as soon as possible.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

stu84
Level 8
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Message 5 of 6

Re: IPhone 11 iOS 13.3 - True Key is Offline even when device has internet access.

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This has been resolved. When I retired my prior iPhone to the new device, seems it was. Not with the VPN that my data manager was using, I uninstalled the my data manager application, removed the VPN and restarted the phone. Problem gone! 

View solution in original post

marcd McAfee Employee
McAfee Employee
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Message 6 of 6

Re: IPhone 11 iOS 13.3 - True Key is Offline even when device has internet access.

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The issue should now be resolved.

Let me know if you still seeing a problem connecting to your True Key account.

Marc D.

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