I apologize as it seems there are others experiencing the same issue.
Having said this, are you saying you are experiencing difficulties in accessing your Personal Account? If this is indeed the case, please contact Technical Support (Link Below)
However I was capable of just now accessing the following 'True Key' Site? https://community.mcafee.com/docs/DOC-8182
Have you attempted to Contact Technical Support? It is free of charge, Via Online Chat/Phone being the most expedient.
All the Best,