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hazmail
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Message 1 of 10

How to purchase premium

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I have true key premium through a subscription of McAfee Total protection I want to purchase only premium for the true key, i do not want to purchase total protection.  I can't figure out how to do this because the premium does not show up in the app as an option. It just says free 0 logins left I need this right away to work is it for my dads accounts as well as my own I don't need the Total protection anymore please help

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hazmail
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Message 9 of 10

Re: How to purchase premium

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Well my father passed away while in the hospital, i had no access to a pc to backup the credentials so i had no choice but to purchase the Total protection again. Thanks for trying to help, i hope in the future there is another way 

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Re: How to purchase premium

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@hazmail 

Please backup (export) the existing credentials, please click go premium after the True Key subscription  is expired and extend the True Key subscription alone. If you need any assistance on this please let us know.

Regards
Siva

McAfee Employee marcd
McAfee Employee
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Message 3 of 10

Re: How to purchase premium

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Let me know if you received my email and if you were able to follow the steps outlined there.

Let me know the results.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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McAfee Employee marcd
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Message 4 of 10

Re: How to purchase premium

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I will send you a private message regarding this.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

hazmail
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Message 5 of 10

Re: How to purchase premium

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Sorry i haven't been able to respond i have been at the hospital with my dad the last 3 weeks I have been trying to resolve this as the time allows. Please explain how to back up my credentials. Can I do this on my cell phone or do I have to have a computer. I don't have access to a computer it might have subscription is already expired by one day

Re: How to purchase premium

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Hi

The Please follow the below steps to backup your credentials from True Key from PC.  Also, reply to the private message sent by Marcd.

  • Open True Key and login with your master password
  • Click Gear symbol on the top right
  • Go to App Settings
  • Click Export option on the bottom
  • Click Continue 
  • Type Master Password and click Unlock
  • Save the truekey-export.csv file in your desired location. By default it will be "Downloads" folder if you have not set the download location option in chrome

Regards
Siva

hazmail
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Message 7 of 10

Re: How to purchase premium

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I wish there was a way to do this via my Smart phone. I do not have access to a PC. I thank you for your help. I think the only thing i can do is just purchase the Total Protection for another year and deal with this next year when i have more time. Thank you again for your help. 

McAfee Employee marcd
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Message 8 of 10

Re: How to purchase premium

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Good morning,

Best way to back up your data is exporting it to a CSV file on your computer as my colleague explained.

I will send you another email regarding the subscription details.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

 

hazmail
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Message 9 of 10

Re: How to purchase premium

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Well my father passed away while in the hospital, i had no access to a pc to backup the credentials so i had no choice but to purchase the Total protection again. Thanks for trying to help, i hope in the future there is another way 

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McAfee Employee marcd
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Message 10 of 10

Re: How to purchase premium

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I am truly sorry about your dad's passing.

I will be here to support you in any way I can going forward.

Take care,

Marc D.

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