Showing results for 
Show  only  | Search instead for 
Did you mean: 

How to find my trusted device

I have forgotten or do not have my trusted device firm years ago. 

Now wanting to use true key again whenattempting to log in to my account I cannot as I dont t know my trusted device.   How can I either find what it is, or make a new one,   also how can, i add more?? 

2 Replies
McAfee Retired
McAfee Retired
Report Inappropriate Content
Message 2 of 3

Re: How to find my trusted device

Moved to TrueKey as an appropriate spot.

McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 3 of 3

Re: How to find my trusted device

Good morning,

As soon as you as you will attempt to login to True Key if it recognizes this device to be the first time you are logging in it will prompted you to trusted by sending a push notification to the device that you have trusted the first time you used the application, you can also choose to send an email to your True Key email address to trust the device. If you are opening True Key with a device that you have used before with our application, it should still be trusted.



How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community