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How do I reset my fingerprint?

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On my Win10 machine, I can easily log in to windows with my fingerprint, but it takes many tries to use my fingerprint with True Key.  How do I reset my fingerprint in True Key?

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McAfee Employee marcd
McAfee Employee
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Message 3 of 3

Re: How do I reset my fingerprint?

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To better answer your question, True Key does not keep a copy of your fingerprint on our servers like we do for the face recognition keeping a face template.

In the case of the fingerprint, it is your local system that manages the fingerprint, if you are using the fingerprint with Windows Hello I assume you are using it with Windows Hello to login to your system.

While there is no options to reset the fingerprint, you can simply remove the one that in the system and ad it after. I found a quick guide on how to do this with Windows Hello: https://www.tenforums.com/tutorials/9097-add-remove-fingerprint-account-windows-10-a.html

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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McAfee Employee marcd
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Message 2 of 3

Re: How do I reset my fingerprint?

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Before I answer I like to better understand how you are using presently the fingerprint with your system. Are you using the fingerprint to log in to Win10 via Windows Hello?

Also, is the fingerprint reader built in on your system or do you have an external fingerprint reader connected to your system?

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

McAfee Employee marcd
McAfee Employee
Report Inappropriate Content
Message 3 of 3

Re: How do I reset my fingerprint?

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To better answer your question, True Key does not keep a copy of your fingerprint on our servers like we do for the face recognition keeping a face template.

In the case of the fingerprint, it is your local system that manages the fingerprint, if you are using the fingerprint with Windows Hello I assume you are using it with Windows Hello to login to your system.

While there is no options to reset the fingerprint, you can simply remove the one that in the system and ad it after. I found a quick guide on how to do this with Windows Hello: https://www.tenforums.com/tutorials/9097-add-remove-fingerprint-account-windows-10-a.html

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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