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starling
Level 7

How do I enable Instant sign-on on Nexus 5x Android 7 ?

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When I get to a screen that asks for a userid and password, the Truekey icon flashes and immediately disappears.  This happens in all environments - Browsers and apps. I have been through the FAQs, and have enabled "Draw over other apps", "True Key Instant log in", and "True Key virtual keyboard" - No joy.  I saw an earlier discussion that said that there may be a problem with the new Android version, but it also said that a fix was on the way and should be here by now.

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McAfee Employee

Re: How do I enable Instant sign-on on Nexus 5x Android 7 ?

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Good morning,

We are aware and tracking this issue caused by the Android OS 7.0 update, we will have release a fix for this on our 1.9.3 version that is due to be coming out in about 3 weeks.

I hope this answers your question.

Regards,

MarcD

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catdaddy
Level 20

Re: How do I enable Instant sign-on on Nexus 5x Android 7 ?

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​,

                  I will ask a 'Expert' from the Truekey Team to add to the discussion.

​  Could you kindly assist this user?

Thank you in Advance,

Cliff/CD

Moderator

Consumer Products

Cliff
McAfee Volunteer
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McAfee Employee

Re: How do I enable Instant sign-on on Nexus 5x Android 7 ?

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Good morning,

We are aware and tracking this issue caused by the Android OS 7.0 update, we will have release a fix for this on our 1.9.3 version that is due to be coming out in about 3 weeks.

I hope this answers your question.

Regards,

MarcD

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