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Message 1 of 6

Gmail issue

Hi, I recently notice that Gmail perform badly (super lag) when enable the TrueKey addon in Firefox. I have to disable TrueKey in order to use Gmail properly. Please could you have a look?

5 Replies
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McAfee Employee
McAfee Employee
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Message 2 of 6

Re: Gmail issue

I will investigate this and will get back to you when I have something more concrete.

Thanks,

Marc D.

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McAfee Employee
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Message 3 of 6

Re: Gmail issue

Good morning,

Are you seeing a message generated on Firefox concerning the  lag performance and if yes can you please share a screenshot or a video capture of the message that is being generated? If you see no messages, can you please show us the performance issue with Gmail with  quick video capture?

Also please let me know the version of the Firefox True Key extension and the version of the Firefox browser.

Thanks,

Marc D.

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McAfee Employee
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Message 4 of 6

Re: Gmail issue

We have identified the issue, and we are looking more into this. 

Thanks,

Marc D.

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Message 5 of 6

Re: Gmail issue

Thanks for the update. Looking forward to have this issure resolved. Life without TureKey is difficult.

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McAfee Employee
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Message 6 of 6

Re: Gmail issue

Good morning,

Please check out True Key Firefox or Chrome extension and let us know if instant login is now working as expected.

Thanks a lot,

Marc D.

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