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rangeo
Level 7
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Message 1 of 4

Firefox Quantum's v64.0 TrueKey Extension v 3.1.0.9211- click on icon and nothing happens

Unlike the Chrome extension when I click on the TrueKey Icon in Firefox nothing happens.

When I visit sites with Firefox that require signing in there is no indication that TrueKey is present.

What do I need to change or do to have TrueKey work in Firefox

Thanks for your help!

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3 Replies
rangeo
Level 7
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Message 2 of 4

Re: Firefox Quantum's v64.0 TrueKey Extension v 3.1.0.9211- click on icon and nothing happens

McAfee Employee marcd
McAfee Employee
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Message 3 of 4

Re: Firefox Quantum's v64.0 TrueKey Extension v 3.1.0.9211- click on icon and nothing happens

Unfortunately, I am not able to open this video. If you can, please send it to the following email address: "truekeysupport@mcafee.com" and I will try to open it from there.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

McAfee Employee marcd
McAfee Employee
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Message 4 of 4

Re: Firefox Quantum's v64.0 TrueKey Extension v 3.1.0.9211- click on icon and nothing happens

Hi there,

Can you please confirm which mode of True Key are you running, is it extension first so when True Key launchpad is opened it is only on the browser or the standalone mode which opens it like a standard app on the desktop?

Thanks,

Marc D. 

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.