I've been having this problem for about the past year. I've tried reinstalling the extension several times without avail.
Basically, the extension works, and I can see all of my saved logins from the extension main panel, however whenever I navigate to any site, Truekey will not auto-fill the password, and there is no pop-up selector like there is on Chrome or Edge browsers. The username/password field will have the Truekey "star" icon in the box, but will never auto-fill.
In Firefox preferences, it says "Passwords managed by McAfee TrueKey", so it looks like it should be working.
Unfortunately I am required to use Firefox due to a company requirement. As stated in the title, I am currently running on Firefox v82, and I have reinstalled the McAfee extension today. I also am running McAfee Endpoint Security of Mac.
Just so I understand the issue is really that the instant login feature for any sites using the Firefox True Key extension seems not to be working. So in other words, you might see the True Key blue icon present at the end of the credential fields when you try to login but there is no auto fill of the credentials and no auto submit to the website you are trying to log in to, correct?
if your answer is yes for the described scenario, we have identified a possible cause for this that you are seeing, our teams are working and testing possible solutions currently, when I know more I will be happy to share it with you.
Hello! I have reinstalled with the latest version of the firefox extension - however no improvement. I've popped open the console to see whats happening, and I see a few mysterious lines that only happen when the TrueKey extension is enabled.
Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”).
As well as
Unhandled rejection undefined content-script.js:12:19572 Source map error: Error: NetworkError when attempting to fetch resource. Resource URL: moz-extension://eaecdf3d-5bda-8542-a295-ea48286a5486/scripts/content-script-libs.js Source Map URL: content-script-libs.js.map
Looks almost like a FF security policy might be blocking it. I see these both on an internal company Confluence page, as well as at https://www.ally.com.
It looks like password is autofilling on etrade.com, however if I try to click the 'blue star' icon I again get the same error.
Unhandled rejection undefined content-script.js:12:19572 Source map error: Error: NetworkError when attempting to fetch resource. Resource URL: moz-extension://eaecdf3d-5bda-8542-a295-ea48286a5486/scripts/content-script.js Source Map URL: content-script.js.map
I also feel it is FF blocking policy that you are seeing here, one quick way to really be sure of this is by installing the True Key Chrome extension, if it works the issue will be with your FF browser security settings or the True Key FF extension although it is unlikely as I don't see that happening with my assets using the FF browser.
Let me know if you van install the TK Chrome extension and what the results are and we will investigate it further.
The Chrome extension and Edge extension appears to work without issue - which is why I thought it was an issue unique to the FF extension.
I could try a reinstall of FF entirely, or look into the security settings some more
That is what I thought too, are you running any A/V security program on your system? maybe you could start if you are running one, by disabling it and see if the FF browser extensions behaves the same way, if it does, then I would concentrate more into the FF browser and our extension.
I just want to confirm that you are running on the Firefox True Key extension only and not the True Key desktop app, correct?