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FireFox extension missing

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I downloaded the MS Edge Chromium extension for True Key and set the acocunt up, populated with passwords, all seemed OK.

Then needed to install the Firefox extension. From the McAfee site it detected the FF browser and proceeded to download not an extension but the TrueKEy.exe file. I tried a few times but it recurred. So I installed this .exe anyway and linked to the TK account, but there is still no TK extension in FF.

Even in the browser section of the TK program there are no browsers detected at all, not even Edge where TK is already installed. I've removed and re-installed several times, but no luck.

What's happening and what's the solution please?

I''m using Livesafe, pre-installed on a week old Thinkpad. This is REALLY annoying, wasted a lot of time on this over the weekend.

 

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McAfee Employee
McAfee Employee
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Message 4 of 7

Re: FireFox extension missing

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Good morning,

So let me get this straight, when you were inside LiveSafe you clicked on the True Key tile and that prompted an install of the .exe? so basically, you weren't redirected to truekey.com on your browser.

If that is the case, I will need to check the redirection that seems to be wrong, concerning the Firefox TK extension, if you are in fact running the executable app, have you checked within the True Key app settings- App Settings- Enable browser extensions => for the Firefox extension?

Finally, if you open the Firefox browser and go to "www.truekey.com", does it offer you to install the FF TK extension?

Thanks,

Marc D.

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McAfee Employee
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Message 2 of 7

Re: FireFox extension missing

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Hi there,

Let me ask you,  so I can better understand what is going on. You installed the desktop app instead of extension first (where the TK app opens and lives within the browser), what was the reason of doing this?

I am asking this because we are going to be moving away in the near future of the desktop app (.exe package) and keep only extension first (either on Edge on Chromium, Chrome or Firefox).

This leads me to my second point, you should be able to install the True Key Firefox extension by going on to www.truekey.com from your Firefox browser.

Let me know how that goes,

Thanks,

Marc D.

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Re: FireFox extension missing

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That's exactly what I did - was directed to that site by Livesafe. But the there was no extension of offer, just downloading of the TrueKey install.exe.

Went to the Mozilla addon site, no TrueKey there.

Is it avaialable as an etention from elsewhere?

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McAfee Employee
McAfee Employee
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Message 4 of 7

Re: FireFox extension missing

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Good morning,

So let me get this straight, when you were inside LiveSafe you clicked on the True Key tile and that prompted an install of the .exe? so basically, you weren't redirected to truekey.com on your browser.

If that is the case, I will need to check the redirection that seems to be wrong, concerning the Firefox TK extension, if you are in fact running the executable app, have you checked within the True Key app settings- App Settings- Enable browser extensions => for the Firefox extension?

Finally, if you open the Firefox browser and go to "www.truekey.com", does it offer you to install the FF TK extension?

Thanks,

Marc D.

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Re: FireFox extension missing

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Hi Marc,

I followed your link and it works! Installed FF extension no problem.

I can't retrace my exact steps, not least I don't want to screw up the fact that it's now working, but I might possibly have been re-directed to a sub-domain of McAfee for TrueKEy, but I cannot say for sure. However, the LifeSafe version is from Lenovo so perhaps it's to do with that.

Thanks.

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McAfee Employee
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Message 6 of 7

Re: FireFox extension missing

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Glad that it works now, so you got the True Key Firefox extension from the settings-app settings and enable browser FF extension or going to truekey.com from the FF browser?

Thanks,

Marc D.

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Re: FireFox extension missing

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I followed your precise instructions by clicking on your truekey.com link in this discussion thread, which directed me to via the FF browser to download the extension, rather than being offered the truekey.exe as per all previous visits using FF.

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