I've had a McAfee account for many years, and currently am in my second year of a LiveSafe subscription on the basis that it is for the whole family and covers all of our PCs, Tablets and phones. It also includes a password manager, which I have been trying to get my wife to use, so she set up an account when it replaced the old SafeKey.
I have been using a different password manager, but thought that it might make sense to cancel renewal on that and install True Key, on the basis that I am already paying for it within LiveSafe.
I was rather surprised to find that on installation, True Key opened and pretty much forced me to sign in to one web site, with a statement that I have 14 of 15 freemium logins available. When I tried to use the activation code from my account - which shows "Licenses: 1 of 50 in use" - it said the code had already been used.
So it appears that it isn't 50 licences. It seems to be 50 stations on one licence.
Can anyone confirm? Is it 50 licences, or something FAR less useful. I certainly don't want the whole family having my passwords, and I cannot imagine that many users of LiveSafe would be happy with that.
Having said that, the True Key app pops up so regularly even when I'm not logging in to anything, that I do not think I could live with it.
I moved this to the actual True Key area as you may be able to get a better response here than in LiveSafe.
Although I have the same software I actually can't answer your question as I really can't tell from my account.
Hopefully someone with knowledge will post here.
Meanwhile you could always ask Customer Service as they deal with all licensing questions.
Have you attempted to activate the 'Premium' account? It is actually cost free. This should help resolve your issue.
Kindly 'Copy and Paste' Help link, as we are having issues with McAfee/Intel FAQ'S not resolving at the moment.
Yes I did try to enable the "Premium" account.
As I said, when I did so, it told me that the code was already used (code taken from the True Key section of "My Account" of McAfee on the web)
Licenses: 1 of 50 in use
Activation code: XXXXXXXXXXX
WHen I keyed in that code, I got a pop up
It would appear that my wife has the one and only overall account for True Key.
In that case, Short of attempting a Uninstall/Reinstall. I would advise you to Contact Technical Support, as it is (Free). https://service.mcafee.com/webcenter/portal/cp/home/contact Or quite possibly one of our Support Technicians will pick up this thread and add to the discussion.
Also, have you attempted to (Send the Link) from your wife's computer to yours?
Via Phone/Online Chat is by far the quickest.
All the Best,
I see. Keep in mind you can select your 'Country' and product and call Monday through Friday during the hours listed. It seems to me that you should still be capable of using 'Online Chat'? For using email is by far the slowest.