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Does McAfee have an idea of when True Key will be working again?

I have not been able to use True Key in any browser for a few weeks now and the mobile app connects to the server intermittently, at best. I know there are others who are having the same experience. The product doesn't have much value if it cannot be used. How many sprints do you think the devs need to fix this issue? I am trying to decide if I should just ditch McAfee and go for another password manager. Thanks.

7 Replies

Re: Does McAfee have an idea of when True Key will be working again?

Dear Customer,

Greetings from McAfee!

We regret for the inconvenience caused. I have sent a personal message. Kindly revert back with the requested details to assist you further.

Regards,
Sudharsanam G

Re: Does McAfee have an idea of when True Key will be working again?

Just give us all an idea of what is going on and when McAfee thinks things will be working again. 

Re: Does McAfee have an idea of when True Key will be working again?

I just saw in another thread that this has been an issue since at least January of 2021. McAfee, we are paying customers. 

Re: Does McAfee have an idea of when True Key will be working again?

Dear Customer,

Greetings from McAfee!

We regret for the inconvenience caused. Please respond to the private message to take this forward.

Regards,
Sudharsanam G

Re: Does McAfee have an idea of when True Key will be working again?

Hi,  I am not sure why you want me to respond privately. This is a matter that is happening to a lot of users and I am sure a lot of users would find it helpful to also know what is going on with this issue that McAfee has been aware of since at least January 2021. Anything that we could discuss in private, I feel comfortable discussing in this thread. Thanks. 

Re: Does McAfee have an idea of when True Key will be working again?

Dear Customer,

We deeply regret for the inconvenience.

McAfee is aware of above True key issue and Engg. team is working on it to fix the issue at earliest. We will keep you posted with updates.

Regards,
Sudharsanam G

Re: Does McAfee have an idea of when True Key will be working again?

Thanks for the reply. It must be a pretty serious issue if it is taking months to fix. Hopefully, the Engg team finds a solution soon. I think that those of us who pay for True Key are sorely disappointed with McAfee right now. 

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