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MSLon
Level 7
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Message 1 of 4

Constantly crashes on Galaxy Note 9

Has anybody experienced the same? No problem on other systems, just on a brand new Galazy Note 9. 

3 Replies
McAfee Employee marcd
McAfee Employee
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Message 2 of 4

Re: Constantly crashes on Galaxy Note 9

We are aware of some crashes related to the Samsung devices with Android 8.0+

I can tell you that we are investigating this trying to isolate the cause of these crashes, if you would like to test our alpha/ beta build, you can send me your gmail email address to "truekeysupport@mcafee.com" and I will add you on this program.

Thanks,

Marc D.


Marc
McAfee Employee

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MSLon
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Message 3 of 4

Re: Constantly crashes on Galaxy Note 9

Hope this will help resolve the problem. I get a notification on my Galaxy Note 9 a few times a day that True Key application stopped working and had to be closed. It wasn’t while I was using it but when it was in the background. No other application has done that. I even sent the log once (the notification asks about it) but considering sensitive information held by True Key, I am not comfortable with sending the log all the time.
 
The consequence of True Key stoping working is that I need to sign in each time after it happens. 
McAfee Employee marcd
McAfee Employee
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Message 4 of 4

Re: Constantly crashes on Galaxy Note 9

OK I can understand that, please send me an email to "truekeysupport@mcafee.com" with your True Key account email address.

Thanks,

Marc D.


Marc
McAfee Employee

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?
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