I used to be a very happy PasswordBox customer. I was told TrueKey was taking over and was pinted in the direction of the TrueKey Chrome extension.
Extension installed but now every time I click on it I'm taken to a webpage where I try to sign in.
I ask for email verification as I'm on a laptop so swiping is pointless.
I receive the email to 'confirm access' and am taken back to the same sign in page.
And so the process starts all over again.
I simply cannot sign in to my TrueKey profile.
First impression: absolute rubbish. Sorry!
- How do I access my passwords? It's a small request, but fundamental part of TrueKey. How come I cannot sign in?
So, once I clicked on 'Confirm access' I would expect the TrueKey extension to work. however, it stays 'off' as shown here:
I'm also having problems on my iPhone. Seeing as the original sign in message said 'swipe your 2nd device to confrim its you' I decided to install the iPhone app. However, when I attempt to sign in here it says it's sent a notification to my iPad! I check my iPad and there's nothing there! Where would the notification be? How would it appear?
So far my experience of TrueKey has been wholly negative. It seems you do not want to migrate loyal Password Box customers over. The only way round is to create a new email address as I can't use this one. Horrendous experience.
Is it because I use Gmail for my email but my TrueKey account name is NOT a gmail.com email address? I use a Blueyonder email address which is linked to Gmail. But I get a 'access granted' message once I click on the email. But nothing happens after that. I simply cannot login.
So, if I use my GMAIL account I can access TrueKey. But my PasswordBox account was a BLUEYONDER account and the TrueKey Gmail extension doesn't work if your PasswordBox account was NOT Gmail. Which is bizarre because I can't get it to work on my iPhone either.
So, any tips on an alternative Password manager? After my experience with TrueKey I'm not sure I want to bother. But I remain hopeful if someone from TrueKey can resolve this issue. Making me manually record 128 passwords to migrate them over is not a good use of my time!
The situation you are describing accessing True Key from your laptop is a very strange one. Can you please clarify what you mean when you said you are taken back to the sign in page after clicking the authentication link on your email, as this is not our standard flow.
You can send an email to email@example.com with a video/ screen caps of the process from getting the email until you are taken back to the True Key sign in page.
I also would appreciate if you can provide the email you are using to login to True Key.
It's a bizarre one. I can create AND log in to any TrueKey account that does NOT match my PasswordBox details. So I can't transfer my passwords over.
But I can only create a profile using my PB details but not actually login. So I can't transfer my passwords over. The issue is the same on my iPhone.
So I think it is to do with the account not the device or the extension or download. It could only happen to me.. story of my life at the minute :/
Following the suggestion above from catdaddy I contacted McAfee support. After almost 2 hours with them on the phone and connecting to my laptop remotely they could not resolve the issue. They tried but could not get round it. Even tried using Microsoft Edge and isntalling the True Key Windows 10 app. In the end I didn't want to waste any more if their time (more importantly my own!) as helpful as the team in India were. In the time they spent I could actually have moved many of my passwords to my new account!
The ONLY solution is a workround. I have gone to every website, one by one and logged in using PB. At the same time, I have my new True Key account open and it saves my details automatically. So it's the next best thing to copying and pasting. It is time consuming though and McAfee did give me an extra 3 months Premium as compensation for my time.
It is my understanding that this is currently being addressed. Hopefully a resolution and FAQ will come forward soon..
PB ends tomorrow (Sept 27th) and is unavailable after this time so it'll be too late. I've now transferred the important passwords over but with so much else going on in my life it's the last tjing I wanted to do. Either that or face the pain of re-setting passwords, etc of ones i can't remember!
I have contacted a Senior Level Engineer and passed on your post.