Cannot locate my True key premium code after purchasing LiveSafe

[iceye2072]

I have bought the Mcafee LiveSafe under the impression that it would provide me a premium code for TrueKey. Yet I cannot locate it where it I supposed to be. After contacting custom service, they said my region, China, does not support this service, so apparently, the code does not exist in the account. But strangely I have no problem in using TrueKey with my Microsoft Edge in China. Since I primarily buy Mcafee for this product, Can I get this code, promised by Mcafee advertisement, albeit I am in China?

[catdaddy]

I will contact a expert from the Truekey Team on your behalf, to add to this discussion. It may be Monday before we get a response due to it being the weekend.

​  Could you kindly assist this customer please?

[marcd]

Hello,

Can you please provide proof of purchase of McAfee, when and where did you purchase McAfee from and can you send a screenshot of McAfee myaccount page.

Thanks,

Marc D.