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Level 7
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Can't activate windows hello

Windows hello works on the pc, and the camera works with the true key app.  Trying to Windows Hello to work with the Edge extension since all the other face recognition is going away 😞  When i go into setup on the Edge extension and try to turn on Windows hello, a screen comes up saying something about confirming windows hello.  It just hangs there, and the camera never comes on.  I've rebooted the pc with the same results.  What do I do?

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McAfee Employee marcd
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Re: Can't activate windows hello

Good morning,

We are looking into this issue with Windows Hello, it needs to be integrated back with True Key after a recent MS update. We know of the issue but it needs to be determined the timeline for the fix, as soon as I know more I will let you know.


Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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Re: Can't activate windows hello

Let me see if I've got this right.  It took 2 MONTHS for someone to reply to my problem.  And the answer is that it's broken and we have no idea when it will be fixed.  And Windows Hello was promoted as the answer to True Key removing facial recognition.  I guess it's time to move to a real password manager.

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