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GregM67
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Message 1 of 12

Can True Key Default Open Firefox?

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Hi all,

It seems that when I launch a website from inside True Key, it always opens the Microsoft browser.  I've installed the Firefox extension several times and the icon is on my Firefox bar but I can't find a setting to make Firefox the default application to launch.

Is this possible?

Thanks,

Greg

1 Solution

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McAfee Employee marcd
McAfee Employee
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Message 8 of 12

Re: Can True Key Default Open Firefox?

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Hi Greg,

The reason why I asked is because probably it would be a good idea to reinstall the True Key app.

If you have it already running on another system/device then is OK because you wont be losing the trust relationship when you try to reinstall the application.

Also, let me also explain that you beenrunning True Key as a standalone desktop app and after you have uninstall it from your control panel (as long as you have another device with Truer Key), if you go to www.truekey.com from the Firefox browser you will be installing extension first, which means that you will have True Key only running on your browser tab, the launchpad would also open in the browser, etc.

Thanks,

Marc  D.

 

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McAfee Employee marcd
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Message 2 of 12

Re: Can True Key Default Open Firefox?

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Hi Greg,

By the Microsoft browser, you are referring to the Edge browser correct?

Can you tell me what happens if you change it on the system:

Select the Start button, and then type Default apps.

In the search results, select Default apps.

Under Web browser, select the browser currently listed, and then select the Firefox browser.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

 

 

GregM67
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Message 3 of 12

Re: Can True Key Default Open Firefox?

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Marc,

Thanks for the reply.  It launches Explorer actually!  And I checked and Firefox is already listed as my Default Browser in the settings.

Greg

McAfee Employee marcd
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Message 4 of 12

Re: Can True Key Default Open Firefox?

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Hi Greg,

Please try the following steps:

  1. Right click at Start button
  2. Click Control Panel
  3. In the top right, click View by
  4. Click either large or small
  5. Click Default Programs
  6. Click Set your default programs
  7. On the left side, do you see your Firefox? If yes, click it
  8. On the right side, click "Set this program as default"
  9. Click OK when done

Let me know how this goes.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

McAfee Employee marcd
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Message 5 of 12

Re: Can True Key Default Open Firefox?

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Greg,

If this does not work, disabling IE browser completely on your system should do it:

https://www.howtogeek.com/howto/2734/uninstall-disable-delete-internet-explorer-8-from-windows-7/

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

GregM67
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Message 6 of 12

Re: Can True Key Default Open Firefox?

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Marc,

Thanks for sticking with me.  My default was and is Firefox so trying to change that didn't work.  I followed the steps to wipe out IE and it sort of worked: my True Key doesn't launch IE...but it doesn't launch ANYTHING at all now.

Ideas?

Greg

GregM67
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Message 7 of 12

Re: Can True Key Default Open Firefox?

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NEW INFO:

In my True Key app settings, it says I need to reinstall my Firefox extension.  I have re-installed it multiple times, even to the point that I am launching True Key FROM my Firefox tool bar...but still says 'reinstall extension'.

McAfee Employee marcd
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Message 8 of 12

Re: Can True Key Default Open Firefox?

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Hi Greg,

The reason why I asked is because probably it would be a good idea to reinstall the True Key app.

If you have it already running on another system/device then is OK because you wont be losing the trust relationship when you try to reinstall the application.

Also, let me also explain that you beenrunning True Key as a standalone desktop app and after you have uninstall it from your control panel (as long as you have another device with Truer Key), if you go to www.truekey.com from the Firefox browser you will be installing extension first, which means that you will have True Key only running on your browser tab, the launchpad would also open in the browser, etc.

Thanks,

Marc  D.

 

GregM67
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Message 9 of 12

Re: Can True Key Default Open Firefox?

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Marc,

Thanks for all the help.

I installed True Key on my iPhone to make the reinstall easier and then did a PC de/re-install following all the instructions.  Now True Key is working as advertised and automatically opening FireFox.

Thanks again,

Greg

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McAfee Employee marcd
McAfee Employee
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Message 10 of 12

Re: Can True Key Default Open Firefox?

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Hi Greg,

Absolutely, please let me know if there is anything else I can do to help.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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