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zkaps
Level 7
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Message 1 of 30

Backup of Safe Notes in TrueKey

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When exporting TrueKey data, only logins are exported.  Safe Notes and Wallet data are absent in the resulting CSV file.  In the exported file, column A (labeled "kind") does have rows with "note" in column A but the corresponding columns for these are rows are all blank.

Please advise.

Zkaps

1 Solution

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McAfee Employee marcd
McAfee Employee
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Message 28 of 30

Re: Backup of Safe Notes in TrueKey

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Please try this workaround: 

When you have this issue, hit hard refresh (CTRL + F5) to fetch all the data, then you can try to export.

It should be having the Safe Notes and Wallet items.

Thanks,

Marc D.

29 Replies
Moderator Felix_Igwe
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Message 2 of 30

Re: Backup of Safe Notes in TrueKey

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Hi @zkaps,

I sent a Private Message to you, please do reply to the message so we can investigate more on your concern with the missing safe notes.

Thanks,
Felix.

zkaps
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Message 3 of 30

Re: Backup of Safe Notes in TrueKey

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Felix,

Not sure what additional information you need so please elaborate.  The problem as described in my original post persists.

Thanks,
zkaps

zkaps
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Message 4 of 30

Re: Backup of Safe Notes in TrueKey

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Just saw your second private message and responded.

Thanks,
zkaps

zkaps
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Message 5 of 30

Re: Backup of Safe Notes in TrueKey

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When I replied to your private message, it came back with "Mail Delivery Failure".  Please send me a valid email address.

Thank,
zkaps

McAfee Employee marcd
McAfee Employee
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Message 6 of 30

Re: Backup of Safe Notes in TrueKey

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Are you still getting the same issue where safe notes and wallet items are missing ion your exported .CSV file?

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

 

zkaps
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Message 7 of 30

Re: Backup of Safe Notes in TrueKey

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The issue persists.

McAfee Employee marcd
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Message 8 of 30

Re: Backup of Safe Notes in TrueKey

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Do you have True Key running on the browser or as a standalone desktop app?

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

zkaps
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Message 9 of 30

Re: Backup of Safe Notes in TrueKey

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Browser/Chrome on a Windows 7 Professional platform.

I tested the Export on a separate Win10 PC where True Key runs as a desktop application.  Same problem.

McAfee Employee marcd
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Message 10 of 30

Re: Backup of Safe Notes in TrueKey

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Good morning,

I will investigate further this behavior you are experiencing and will get back to you.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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