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Automatic login no longer works

Hello,

I have version 6.1.125.1 on my laptop (Win10) and mainly use Chrome as browser, but for now several weeks, True Key is no longer logging me in automatically when I try to reach a website from True Key.

It doesn't save new account details when I sign in on a new website either...

I could not find how to solve these two problems but it was working very well in the past.

Thanks.

Pascal

19 Replies
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Re: Automatic login no longer works

Hi @forpascal 

Please let us know whether automatic login fails on a particular website or all the websites with True key extension in your chrome browser.

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Re: Automatic login no longer works

Hi,

It fails on all websites.

Pascal

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McAfee Employee
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Message 4 of 20

Re: Automatic login no longer works

Good morning,

Do you see in the login credential fields for the websites logins saved on your account the True Key blue icon at the end end of these fields (as in the attached picture)?

And can you see the True Key icon on the top right of the browser (as in the attached picture)?

Thanks,

Marc Dahan

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

 

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Re: Automatic login no longer works

Hello,

Do you see in the login credential fields for the websites logins saved on your account the True Key blue icon at the end end of these fields? NO

Can you see the True Key icon on the top right of the browser? YES

 

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McAfee Employee
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Message 6 of 20

Re: Automatic login no longer works

What is the color of the True Key icon on the top right of your Chrome browser?

Thanks,

Marc D.

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Re: Automatic login no longer works

Blue

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McAfee Employee
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Message 8 of 20

Re: Automatic login no longer works

Definitely very strange, do you have True Key running anywhere else besides on this Chrome browser (mobile device, other systems or browsers)?

Thanks,

Marc D.

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Re: Automatic login no longer works

I use True Key only on my laptop, my desktop and my iPhone.

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Message 10 of 20

Re: Automatic login no longer works

Ok, and the experience of the True Key automatic login not working is seen in only one system/browser?

Thanks,

Marc D.

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