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DGH1
Level 7
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Message 1 of 3

Total protection setup failure on Android

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Have been using Total protection on Samsung Galaxy S4 mini for a long time but had issues and decided to re-install. Re-install appears to go OK but when opening the application I get the message 'oop something went wrong with setup please try again'. Repeat attempts have no success.

Checked android update (Android 4.4.4) . Tried second dowload and install still the same.

Any suggestions?

1 Solution

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Madhan
Moderator
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Message 3 of 3

Re: Total protection setup failure on Android

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Hello @DGH1 

We are sorry to hear that you are unable to install and use our product your smartphone.

The Android version running on your smartphone is not compatible to install McAfee. We kindly request you to upgrade your Android to 7 or later. For more information on system requirements, please access the below link,

McAfee System Requirements

Regards,
Madhan M

 

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2 Replies

Re: Total protection setup failure on Android

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The OS is outdated. You need to upgrade.

Madhan
Moderator
Moderator
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Message 3 of 3

Re: Total protection setup failure on Android

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Hello @DGH1 

We are sorry to hear that you are unable to install and use our product your smartphone.

The Android version running on your smartphone is not compatible to install McAfee. We kindly request you to upgrade your Android to 7 or later. For more information on system requirements, please access the below link,

McAfee System Requirements

Regards,
Madhan M

 

View solution in original post

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