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TOTAL PROTECTION on MACbook 10.13.6 CRASHES-firewall issues

I had issues with my Total Protection on my MAC (it was not automatically downloading the virus updates even though auto update was on).  So I downloaded the new version (funny I was never given any notification of updates to the application by McAfee).   That should be automatic too.  

I had issues with the 1st download/install, it would not recognize my subscription as being active.  

2nd download/install.  Now it recognizes my subscription but still does the following:

1 - still does not automatically download the virus updates

2 - firewall blocks my printer and VPN from connecting

3 - changing my home wifi from "public" to "home or work" first hangs the Total Protection App - and then CRASHES (over and over and over).  

4 - so I turned off the Total Protection firewall (which fixes my connection to my VPN and printer) but Total Protection likes to periodically turn it back on (like when I reboot) or just periodically.  Even though the firewall "off" is saved.

Why am I paying for this software when all it does is cause me aggravation - especially after 2 weeks of trying to get someone in customer service to address this. 

1 - someone from India wanted to remotely login to my laptop during a chat session with McAfee - NOT.  I cannot believe McAfee things that I would let anyone log into my computer with all my financial information on it - especially someone OUT OF THE COUNTRY.

2 - INDIA support calls at bedtime U.S. hours (8pm or later).  Can't understand them and does not call back when you do make a legitimate time during U.S. business hours for a call.

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