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New Total Protection Licence with a "used" Product Key

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I have just purchased McAfee Total Protection (5 devices) from Amazon which came as a sealed package with serial number of
FLU26-UDSF2-5P9WT-9566M-APFA4


When I tried to install this on a new laptop, it gave me a message saving this serial number had already been used and requested the email address it was assigned to (which I obviously didn't know).

This had only just arrived and has not been used by myself.

What can I do about this ?

Thanks Stewart

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Moderator sanjay
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Re: New Total Protection Licence with a "used" Product Key

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@Stewartm

The issue would require validation of purchase. Request you to kindly contact customer service for further assistance.

Cheers

Sanjay

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
1 Reply
Moderator sanjay
Moderator
Report Inappropriate Content
Message 2 of 2

Re: New Total Protection Licence with a "used" Product Key

Jump to solution

@Stewartm

The issue would require validation of purchase. Request you to kindly contact customer service for further assistance.

Cheers

Sanjay

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.