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New Total Protection Licence with a "used" Product Key

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I have just purchased McAfee Total Protection (5 devices) from Amazon which came as a sealed package with serial number of
FLU26-UDSF2-5P9WT-9566M-APFA4


When I tried to install this on a new laptop, it gave me a message saving this serial number had already been used and requested the email address it was assigned to (which I obviously didn't know).

This had only just arrived and has not been used by myself.

What can I do about this ?

Thanks Stewart

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Moderator sanjay
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Re: New Total Protection Licence with a "used" Product Key

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@Stewartm

The issue would require validation of purchase. Request you to kindly contact customer service for further assistance.

Cheers

Sanjay

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Moderator sanjay
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Message 2 of 2

Re: New Total Protection Licence with a "used" Product Key

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@Stewartm

The issue would require validation of purchase. Request you to kindly contact customer service for further assistance.

Cheers

Sanjay